Job Description

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Contract: Permanent, Annualised, Full-time and Part-time

Salary: 12.95 per hour

THE ROLE

Glasgow Science Centre are seeking Visitor Experience Assistants to join our Operations team.

Working as part of the Operations Team, this varied role is instrumental in the delivery of Glasgow Science Centre's 5 Star Customer Service promise: providing a fun, safe and welcoming environment to all customers.

This role spans all areas of the Operations Department where you will provide an integrated, coordinated and professional level of service to our customers at point of contact.

To ensure seamless service delivery the role includes working across all our customer-facing areas including Science Engagement and Catering, Events and Sales.

Whilst the Visitor Experience Assistant role works across all areas of operations, we are recruiting for individuals who may have a specialism/interest/experience in Science Engagement or Catering events and Sales. Applications will be considered for both areas.

The closing date for applications is 19th October 2025.

APPLICATION QUESTIONS

As part of your application you will be asked to answer the following 3 questions. Your application will be assessed solely on the answers you provide to these questions, and the selection panel will not see any CVs or personal details until after candidates have been selected for interview. This in accordance with our inclusive recruitment practice. Please see the working at GSC section of our website for further information on how we recruit.

Your application will be assessed solely on the answers you provide to the application questions and any over reliance of AI software/tools may have a detrimental impact on your application. AI detector software will be used to screen applications that are considered to be overly reliant. Remember, while AI can assist your application, your unique knowledge, skills and

experience along with personal motivations and values are what truly stand out in our process.

Please note that when completing the application form you are unable to save and return so you may wish to prepare answers to these questions in advance. Answers will not be reviewed in sequence and so references should not be made between questions.

Each answer has a limit of 250 words.

1. What motivates you to apply for the role of Visitor Experience Assistant at Glasgow Science Centre?

2. How do your skills and experience make you the ideal candidate for the role of Visitor Experience Assistant at Glasgow Science Centre?

3. Glasgow Science Centre is a five-star visitor attraction, describe what you expect from your 5 star visit to GSC. Provide an example of 5 star service you have experienced and what made it stand out as 5 star to you

APPLICATION FORM

In addition to your answers to the above questions the application form will also ask you to upload a copy of your CV, however as stated above this will only be viewed by the selection panel at interview stage. It is therefore important to ensure you answer the application questions fully, clearly setting out your relevant skills and experience and providing examples where asked to do so.

We encourage all applicants to complete a short equality monitoring questionnaire. This is optional and for our internal monitoring purposes only. It does not form part of the selection process.

ACCESSIBILITY

Should you require an application in a different format please email human.resources@glasgowsciencecentre.org

ADDITIONAL INFORMATION

We are equal opportunities employer and welcome applications from people of all backgrounds.

Job Types: Full-time, Part-time, Permanent

Pay: 12.95 per hour

Benefits:

Company events Company pension Cycle to work scheme Discounted or free food Employee discount Enhanced maternity leave Enhanced paternity leave Free parking Life insurance On-site parking Sick pay
Work Location: In person

Reference ID: 158