Job Description

Details

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Reference number

414854

Salary

31,611
GBP

Job grade

Other

Contract type

Permanent

Type of role

Other

Working pattern

Full-time

Number of jobs available

1

Contents

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Location About the job Things you need to know Apply and further information

Location

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Aberfoyle, Scotland, FK8 3UX

About the job

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Job summary

Forestry and Land Scotland (FLS) is an agency of the Scottish Government. We manage Scotland's Forests and Land on behalf of the Scottish Ministers. FLS Central region covers 92,000ha of forests, stretching from the Atlantic oak woodlands on Cowal in the West, across Loch Lomond and Trossachs National Park to the recreational pinewoods of Fife, and includes lowland raised bogs and former coal sites within the southern central belt area.



The Central Region Visitor Services team manage public access and safety across the geographically diverse holdings including 112 managed trails 1, visitor centre and 40 urban woodlands that support the mental and physical wellbeing of over 2.6 million visitors annually. The Region includes Glasgow, Edinburgh, Loch Lomond and the Trossachs National Park. This role will be situated in the eastern part of the national park: Queen Elizabeth Forest Park.



Queen Elizabeth Forest Park contains a number of popular visitor locations: The Lodge Visitor Centre, East Loch Lomond, 3 Lochs Forest Drive, Ben A'an, Ben Ledi, Strathyre, Achray Forest and Loch Ard Forest. The Visitor Centre Supervisor will work from the Lodge Forest Visitor Centre, Aberfoyle and receives over 200,000 visitors annually and is a national 5 Star Visit Scotland destination delivering a wide range of visitor experiences on site.



The Visitor Service and Communities (VS&C) team is responsible for ensuring the delivery of high quality visitor experience through the management of the recreational facilities and engagement with visitors, lease holders, event organisers and participants as well as planning future developments.

Job description

Working with a small team at the Lodge, the post holder will supervise the day-to-day management of the Lodge and onsite FLS staff, deliver regular building and staff supervisor checks and be the onsite supervisor for FLS. You will deliver a high level of customer service and hospitality, hold events, promote the recreational opportunities in the area and maintain the trails leading directly from the Lodge. You will build working relationships with partners such as Cafe at the Lodge, Go Ape Tree Top Adventures and the National Park Authority, to develop and oversee visitor engagement and infrastructure projects.



The Lodge is open 7 days a week and this post will be part of a 7 day rota, typically Tuesday to Saturday. The role is a full time position (35 hours per week) with weekend, public holiday and occasional evenings.

Person specification

Experience

Essential:

Demonstrable experience of delivering high quality customer service and hospitality. Experience of delivering supervision of a visitor experience. Experience of working with onsite partners / tenants. Demonstrable evidence of successful team working. Being friendly and approachable to members of the public. Experience of responding to customer complaints. Experience of delivering visitor and visitor centre site safety, including knowledge of processes and working practices. Competent user of Microsoft packages such as Word, Excel, Outlook and Social Media. Experience of supervising a team and tasks delivered by the team. Experience of monitoring and maintaining outdoor trails.


Desirable:

Experience of running events. Understanding of local area and/or the work of Forestry and Land Scotland. Experience of monitoring and maintaining play equipment and outside furniture.


Technical



Desirable:

Any relevant qualification within a field such as leisure, recreation or Tourism. A current first aid qualification. Driving licence.

Things you need to know

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Selection process details

Please see our recruitment portal for further details.



Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:


UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

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Job contact :

Name : Helen Mcginn Email : helen.mcginn@forestryandland.gov.scot
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Recruitment team

* Email : resourcing@forestryandland.gov.scot