Job Description

Overview

The Visitor Experience Officer plays a crucial role in ensuring that all guests have a memorable and enjoyable experience. This position requires a dynamic individual who is passionate about hospitality and possesses excellent guest service skills. The ideal candidate will be responsible for managing visitor interactions, providing information, and enhancing the overall visitor experience within our establishment.

Duties

Welcome and assist visitors upon arrival, ensuring they feel valued and informed. Provide comprehensive information about the facilities, services, and events available to guests. Manage guest inquiries and resolve any issues or complaints promptly and professionally. Collaborate with various departments to ensure seamless visitor experiences and satisfaction. Conduct regular assessments of visitor feedback to identify areas for improvement in services offered. Maintain a clean and organised environment in all visitor areas. Assist in the planning and execution of special events or activities aimed at enhancing guest engagement.

Experience

Previous experience in management or supervisory roles within the hospitality sector is highly desirable. Proven track record in guest services, demonstrating an ability to create positive experiences for visitors. Strong communication skills with the ability to engage effectively with diverse audiences. A proactive approach to problem-solving, with excellent organisational skills. A genuine passion for hospitality and a commitment to delivering exceptional service at all times. This role offers an exciting opportunity for individuals looking to contribute positively to visitor experiences while developing their skills within a vibrant environment.
Job Type: Full-time

Pay: From 12.65 per hour

Expected hours: 20 - 28 per week

Schedule:

Monday to Friday
Work Location: In person

Application deadline: 06/08/2025
Expected start date: 11/08/2025