Job Description

How to Apply

Interested applicants should forward their Curriculum Vitae (CV) or an Application Form to the People Services Department (Applications) by email via workforus@nts.org.uk by Friday 25th July 2025.

Please ensure your CV includes your full name and contact details, the CV file sent to us should be titled your first initial and surname. When submitting your CV please state the position and job location of the vacancy you are applying for in the subject title or body of your email: For example, "VSA Castle - Culzean"

PURPOSE OF THE ROLE

Culzean Castle is one of Scotland's most loved castles, as one of the Visitor Services team within the castle, you'll ensure that all visitors receive an excellent visitor experience and leave feeling inspired by this magical place. This will be achieved through being welcoming; engaging and knowledgeable; prepared to answer visitors' questions about objects, stories of the castle and its family and the NTS.

The role involves some physical activity and will include standing for periods of time and/or walking through the building undertaking guided tours. Due to the historic nature of the building physical access from the upper levels in the event of an emergency is currently only by stairs.

Warmly welcome Visitors to the Castle by checking tickets and upselling Guidebooks to enhance their visit.

Sharing the benefits of Membership with ticket holders and always actively looking at innovative and interesting ways to encourage Membership recruitment.

Actively promote the work of the NTS and the value of NTS membership to existing and potential members

Ensure the highest level of customer service ensuring all visitors receive an excellent visitor experience

Maximise visitor enjoyment and understanding of the property through engaging visitors with the history of Culzean and the Kennedy family

Delivery of a broad range of high-quality guided tours and talks about Culzean for the public and organised groups

To deliver a range of engaging school workshops, for all ages and abilities

Enhance the visitor experience through use of third person costumed interpretation, object handling conservation demonstrations (where applicable).

Be mindful of security needs of the property and its contents, minimising opportunities for theft or damage through diligent monitoring of visitors and the implementation of security measures (e.g. locking up procedures etc.)

Be aware of the conservation needs of the property and its contents and minimise the risk of accidental damage through engaging with visitors and the implementation of appropriate conservation measures

Share in the common responsibility of implementing the Trust's Health & Safety policy, being mindful at all times of health & safety of self, staff, volunteers, and visitors

Share in the common responsibility for the safe evacuation/management of colleagues and visitors in the event of a fire or security alert or alarm

Share in the common responsibility for housekeeping duties at the beginning and end of every shift (hoovering and removal of rubbish for example)

Other reasonable duties as required

SCOPE OF ROLE

People Management

No line management responsibility but will work closely with other property colleagues and will have interaction with other technical/specialist advisory colleagues based in other locations and departments.

Will have daily interaction with members of the public of all ages and abilities

Financial Management

Not a budget holder.

Essential

A personal commitment to excellence in customer care with the ability to enthuse and motivate others

Must have enthusiasm for Scottish heritage and in particular family history and history of art/architecture

Must be a very able and enthusiastic verbal communicator

Must have sound working experience dealing effectively with a wide range of people in a public situation

Must have a genuine understanding of and belief in the work of the NTS

Willing to show commitment and flexibility in work practice

Ability to be flexible, to adapt working patterns and tasks to meet day-to-day variations in property needs.

Ability to adjust pace to match customer flow without compromising quality of service.

Excellent front of house persona - warm, welcoming, patient and understanding.

Excellent selling skills for memberships and guidebooks particularly.

Genuine belief in the value of good customer service.

Excellent interpersonal and communication skills.

Demonstrable time management skills and the ability to prioritise.

Ability to be proactive and to take the initiative.

Desirable

Previous cash handling experience

Historical knowledge of the site and a passion for heritage

Previous experience or volunteer experience in museum, tourism or conservation sector

Epos

The and reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Job Types: Part-time, Temporary
Contract length: 5 months

Pay: 12.60 per hour

Expected hours: 21 - 28 per week

Work Location: In person

Application deadline: 25/07/2025