Job Description

Heritage is for everybody, and we are here for heritage.



Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.



That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.



We are looking for a Visitor Welcome and Retail Supervisor to join our management team. The role is full time and permanent, working 36 hours per week working 5 days over 7 so regular weekend working is required.



The Benefits



Salary from 25,593, depending on skills, experience and location 25 days' holiday plus bank holidays, pro rata, rising to 28 days after 3 years Matched pension contributions up to 10% The opportunity to progress your career within the heritage sector Apprenticeship opportunities Subscriptions to professional bodies Free access to all English Heritage sites for you and up to six friends and family members 25% discount in our shops and cafes Enhanced maternity, paternity or shared parental leave Options to buy additional leave An inclusive working atmosphere everybody is supported from all backgrounds, religions and with different needs Opportunities to go to some of our great live music and history events

This is a great opportunity for someone with a passion for retail and selling and the opportunity to use those skills to support English Heritage.



As Visitor Welcome and Retail Supervisor, you will lead a team of Visitor Assistants to deliver an inspirational visitor welcome through high standards of presentation and customer service.



You will recruit, induct and train your team to drive performance across visitor welcome, retail and membership and achieve income targets.



You will also support the site team with the day to day management of the site, including out of hours support as required.



To be considered as the Visitors Welcome and Retail Supervisor you must be;

an excellent communicator with strong customer service skills

committed to continuous personal development

able to establish and cultivate relationships with customers and internal stakeholders

analytical and numerate, with the ability to assimilate information quickly and accurately

comfortable using basic technology (such as EPos till systems and Excel)



Interviews will be held on in the week commencing 4 August 2025 at Brodsworth Hall



If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact Sue Dalton, Brodsworth Cluster Manager, on sue.dalton@english-heritage.org.uk No agencies please.

Find out more about us and what we do:

https://www.english-heritage.org.uk/about/ You can also meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/



Everybody's welcome at English Heritage



Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.



We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.