Job Description

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Description

As a JT Voice & Data Engineer, you'll be at the cutting edge of technology, designing and implementing advanced communication systems that keep businesses connected and efficient. You'll be part of a collaborative team that values your input and supports your growth, providing opportunities for continuous learning and professional development. This position is more than just a job; it's a chance to grow both personally and professionally, making a real difference in the world of communication technology. If you are passionate about providing top-notch support and ensuring customer satisfaction, we would love to hear from you!




JT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application, please contact us at hrinbox@jtglobal.com

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### Key Responsibilities



Provide third-tier engineering services, including installation, testing, commissioning, and maintenance for global enterprise and government customers.

Handle voice products (e.g., Mitel, Avaya, Cisco) and data products (e.g., Cisco, Firewall, Security).

Offer technical expertise, support, and mentoring to first and second-tier engineers.

Sign off on new and updated services installed by field engineering and consultancy teams.

Collaborate with CI Operations/Sales for pre-sales technical advice and solutions design.

Analyse and recommend modifications or fixes for customers' LAN/WAN systems.

Monitor, identify, and resolve incidents to minimize service disruption and meet SLAs.

Participate in Engineering Retainer Scheme

Participate in Change Advisory Boards to ensure accurate technical change submissions.

Update MST/GST knowledge base with technical information and incident fixes, and identify service improvements. ###

Skills, Knowledge and Expertise

Pass product specific exams e.g MiVoice Business, MiCollab, Mi Contact Centre to prove competency as dictated by the manufacturers to meet their support requirements. Attain a professional level qualification e.g. Cisco CCNA and/or CCNP, CCVP, CCNP Voice, CCNP Security, CCNP Wireless or Microsoft equivalent. NB: these qualifications must be kept current. Pass specialist exams to enable JT to attain company accreditation with manufacturers, which in turn leads to the company receiving enhanced service, support, and product discounts. Detailed in-depth knowledge of LAN and WAN technologies with the capability to adapt as technology evolves. Full UK/Guernsey Car Driving Licence Must be vetted to NLEP - Level 2 and 3 Foundation ITIL is desirable


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Benefits

24 days holiday Out of hours allowance Health & Dental Insurance Pension Scheme Bonus Scheme Fully discounted staff services or cash allowance in lieu Professional Development Recharge Days


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About JT

From its origins in 1888, JT is owned, and headquartered in Jersey, Channel Islands, where they are the largest local operator. With strong presence across the Channel Islands, the Islands have a growing digital economy and a thriving business and financial services sector, that is completely reliant on robust connectivity provided by JT.

The JT Group is much more than the incumbent domestic operator; they have formed long-standing partnerships with leading communications businesses to deliver the products and services expected from a full-service, world-class communications provider.

Defined by its innovation and responsibility for doing good for its customers, in 2018 JT became the world's first telco to provide fibre-to-the-home and businesses of 100% of all broadband users - topping the Broadband speed chart.

In 2023, JT embarked on a major network transformation in the Channel Islands, incorporating Ericsson's advanced energy-efficient technologies. This initiative is a critical step towards launching 5G and propels JT further into technological innovation, reinforcing their mission to enhance global connectivity and customer experiences.

In recent years JT has pursued a highly successful strategy of international diversification and has grown significantly, enabling it to reinvest global revenues back into its domestic markets with a significant proportion of revenues now coming from international operations.

The recent acquisition of Spectrum Message Services, an Australian company specialising in mobile and transactional system integration, has expanded JT's Mobile Intelligence services. Spectrum's MoneyGuard provides secure transaction alerts to a global customer base of over 135 million, underlining JT's ongoing commitment to innovation and security in the digital age.