Job Description

Job Title:

Voids Administrator

Contract Type:

Permanent

Salary:

30,025.71 per annum

Working Hours:

35 hours per week

Working Pattern:

Monday- Friday, Hybrid

Location:

Arlington, Camden

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Voids Administrator:

You will be responsible for actioning all new voids, raising purchase orders, monitoring ongoing works, ensuring all activities are accurately captured and supporting the Voids Surveyor in efficiently turning around void properties. This role is crucial in maintaining our high standards of property management and ensuring that void periods are minimized.

About you

We are looking for someone with:


Previous experience in an administrative role, preferably within property management or a related field. Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and property management software. Communication: Excellent verbal and written communication skills.

Why Riverside?

At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.


We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you'll enjoy:


Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.


Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered.

Role Profile

Receive and process all new void notifications. Ensure timely and accurate data entry into the property management system. Generate and issue purchase orders for required works and services. Liaise with suppliers and contractors to confirm order details and delivery timelines. Track the progress of all void-related works to ensure timely completion. Coordinate with contractors to address any issues or delays. Maintain comprehensive records of all void works undertaken. Ensure all activities are documented and logged in the system for accountability and reporting. Assist the Voids Surveyor with scheduling and coordinating inspections. Provide administrative support and prepare necessary documentation for inspections and handovers. Facilitate effective communication between the Voids Surveyor and contractors Prepare regular reports on void status, progress, and any issues encountered. Ensure all documentation is complete and up-to-date for internal and external audits. Identify and suggest improvements to processes to enhance efficiency and reduce void periods. Participate in team meetings and training sessions to stay updated on best practices and company policies.

Person specification

Knowledge, Skills and Experience

Essential

Experience: Previous experience in an administrative role, preferably within property management or a related field. Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and property management software. Communication: Excellent verbal and written communication skills. Organisational Skills: Strong organizational skills with the ability to manage multiple tasks and priorities. Attention to Detail: High level of accuracy and attention to detail. Team Player: Ability to work effectively within a team and support colleagues as needed. * Problem Solving: Proactive approach to identifying and resolving issues.