Job Description

VOIP Specialist - Immediate Start

Location:

Crewe

Company:

ICE COMMS

Job Type:

Permanent, Full-Time

ICE COMMS is seeking a skilled and motivated

VOIP Specialist

to join our growing Operations Provisioning Team. This is an exciting opportunity offering an immediate start for the right candidate.

We're looking for someone who can work independently, communicate clearly with customers, and adapt to a fast-changing environment. You must be comfortable working under pressure, meeting deadlines, and explaining technical information in a clear, customer-friendly way.

Key Responsibilities

Provisioning, configuring, and supporting landline and VoIP services Troubleshooting and resolving network, PSTN/ISDN, and VoIP-related faults Supporting system design, installation, maintenance, and user training Managing day-to-day provisioning tasks across broadband, fibre, and telephony products Ensuring accurate and timely communication with customers and internal teams

Required Skills & Experience

Demonstrable experience within the telecoms industry Excellent communication skills with a proactive, positive attitude Strong organisational skills and effective time management Ability to work independently and as part of a team Logical, methodical approach to problem-solving Ability to work well under pressure and within time constraints Reliable, punctual, and committed

Technical Requirements

Strong knowledge of landline provisioning and

Gamma Horizon VoIP

Understanding of fixed and wireless networking Experience with system add-ons (e.g., door entry systems, PA integration) Knowledge of

WLR3, LLU, Broadband, Fibre (FTTC/FTTP)

provisioning

Xelion

platform knowledge Ability to fault-find networks and PSTN/ISDN lines Experience with system design, installation, maintenance, and end-user training

Relevant technologies:

Broadband, Landlines, IP, FTTC, FTTP, PSTN, ISDN, VOIP, 3CX, WLR3, LLU

Benefits

Casual dress Company events Company pension Cycle-to-work scheme Referral programme

KPI Bonus Scheme

Schedule

Monday to Friday No weekends Holiday allowance included

Commute/Relocation

Applicants should be able to reliably commute to or relocate to Crewe.

How to Apply

If you're interested in joining ICE COMMS and contributing to our successful Operations Provisioning Team, please submit your

CV

and

cover letter

outlining your relevant skills and experience.

Job Type: Full-time

Pay: 24,420.00-26,000.00 per year

Benefits:

Company pension On-site parking Referral programme
Work Location: In person