Job Description

We are seeking someone to join our team to cover maternity leave for a period of 12 months, we are a busy transport office and a friendly team who enjoy the work that we do, understand the importance of it, enjoy managing their own workload but can step in to work together when needed. Good organisation skills as well as being comfortable and confident speaking to our customers is essential.

This post involves coordinating our Voluntary Car Service, this involves taking bookings from passengers, discussing bookings with volunteers and coordinating the relevant paperwork.

The role also carries responsibility for entering post trip data from the logsheets daily as well as counting and recording the monies.

Answering one of the main office lines will also be a main part of the role, and this will include assisting with queries, taking bookings, payments etc.

You will also be required to be on our emergency phone rota which is generally one evening a week, and one weekend a month. This would be fully discussed at interview including recompense etc.

We are a small but close team and your role will make a real difference to our passenger's lives.

You will need to be proficient in the use of Microsoft programmes including Excel, Word and Publisher.

It is desirable to have experience using Xero as well as an enhanced DBS certificate.

Experience of working in transport would be helpful.

Responsibilities will include:

Voluntary Car Bookings, taking bookings from passengers, sourcing a driver and communicating with our passengers, recording on CTX. Recording completed Vol Car journeys.

Advertise and recruit for volunteers

To enter post trip data from logsheets, count and record monies.

Record monies on Xero.

Reconciliation on Xero.

Report any vehicle defects to Logistics and Booking Coordinator

To share the emergency phone with other designated staff.

To cover extra hours as and when necessary (if another member of staff is on annual leave etc-this may be requested in school holidays)

To greet visitors and drivers to the office and assist with queries.

To send out our annual membership letters and assist with the administration.

To comply with GCT's (Green Community Travel Ltd) Health and Safety Policy, report any accidents/incidents/hazards and take pro-active approach to health and safety matters in order to protect yourself, colleagues and passengers.

To carry out his/her duties with full regard to the GCT's Policies and Procedures including Equal Opportunities in the terms of employment and service delivery. To ensure that passengers are treated and services are delivered in a fair and consistent manner.

Attending any training/meetings, deemed necessary by the Manager.

Closing date- 9th Jan 2026

Interviews to take place week commencing the 12th Jan 2026

Anticipated start date: 2nd-9th Feb 2026

This role is a job share.

Qualifications

Strong computer skills, including proficiency in Microsoft Office Suite (Excel, Word, Publisher) and Google Suite. Administrative experience with a focus on clerical tasks and data entry. Excellent phone etiquette and organizational skills. Familiarity with accounting software such as Xero. Previous office experience is preferred. Effective typing skills and attention to detail.
Job Type: Part-time

Schedule:

Monday and Friday 09:30-14:30 Please note we have a second post advertised which can be done alongside this post but we will accept individual applications for both roles.*

Job Type: Part-time

Pay: 12.60 per hour

Expected hours: 9 per week

Work Location: In person