Job Description

About The Role
Volunteers Coordinator
Location: Based at Weston General Hospital, with travel around South Gloucester, North Somerset and Bristol area
Salary: 23,590 per annum based on 35 hours per week
Hours: 14 per week
Contract Type: Permanent
A full UK manual driving licence and access to vehicle required for this role. Business mileage paid.
Are you ready to embark on an exciting journey with the British Red Cross?
We're on the lookout for a passionate and proactive person to join our Health team as a Volunteer Coordinator. If you're someone who thrives on enthusiasm, can bringing people together, and loves to inspire and guide, then this is the role for you!
Imagine being at the heart of our team connecting seamlessly with your volunteers, stakeholders within the hospital and community, people we are supporting and your fellow colleagues. You'll be part of an amazing team who play a crucial role in ensuring a smooth and efficient process is followed within the hospitals and communities that we support. Your rational mind will shine as you evaluate the impact of our services, fine-tuning and improving wherever needed to ensure we're making significant positive change.
This role isn't just a job; it's a chance to make a lasting impact on individuals and communities. So, if you're ready to create a legacy of positive change, join us as a Volunteer Coordinator. Let spread the power of kindness together.
Overall purpose of the role
The volunteer coordinator will be responsible for making calls to people who have recently been discharged from hospital or been referred to us from the community to check what support is needed to help them regain independence. We do this by ensuring their needs are being met, whilst if needs are identified the coordinator will refer and signpost to other statutory or non-statutory services to make sure the individual receives the right level of care and support. Insights captured throughout our support are always fed back to the relevant system partners where needed, to support continuous improvement of health and care services.
As a volunteer coordinator you will be responsible for the volunteers within our team. You will attend promotional events with other stakeholders where you will meet new people and build and maintain relationships. You will work in a collaborative way with other organisations to benefit the people we support. You will be the 'go to' person for any volunteer recruitment and onboarding. You will induct and train your volunteers to a high standard to make sure they are set up and confident to volunteer for us. You will be responsible for communicating with people we support and arranging visits for our volunteers daily. You will ensure you are engaging and maintaining relationships with our volunteers and work very closely with the other coordinators in the team and region.
What will a day in the life of a Service Coordinator look like? You'll be:

• Responsible for building strong positive relationships with your volunteers, your team and stakeholders.
• Attending external events to promote volunteering and build on relationships.
• Managing a team of volunteers by being their 'go to' person.
• Working with the team to increase and grow the number of volunteers within service.
• Evaluating and analysing the data and outcomes of the service
• Assigning incoming referrals to volunteers.
• Monitoring the service delivery, ensuring health and safety and evaluating our progress.
• Overseeing record-keeping and recruitment.

To be a successful Service Coordinator, you'll need:

• IT literate.
• Understanding of how to improve service quality for the benefit of users.
• Full UK driving licence holder and access to vehicle.
• Willingness to work flexible hours to support volunteers, attend events or support others in the team.
• Ability to deal with queries in a diplomatic, professional and confidential manner.
• Understanding of how to improve service quality for the benefit of the people we support.

A full Job description and Person Specification which includes a list of the essential criteria for the role are available for download.
Closing date for applications is 7th September 2025.
Please note that early application is encouraged, as we'll be reviewing applications throughout the advertising period and reserve the right to close the advert in advance of the advertised closing date.
In return for your dedication and expertise, you'll get:

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Assistance: Access to mental health and wellbeing assistance.
• Team Working: Champion our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.

We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.
At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.
Together, we are the world's emergency responders
About The Candidate
About The Company