Job Description

Overview:

We are a free and confidential service for adults (18+) in Liverpool who are experiencing difficulties with substances.
We believe everyone has the ability to make positive changes. We work with individuals, families, carers, and professionals to offer support that's right for you.

Whether you need one-to-one help, group sessions, or access to medication and treatment, we're here for you.

Volunteers play a crucial role in helping us bring our vision to life and deliver our services effectively. Their dedication strengthens the quality, reach, and accessibility of our support, allowing us to help even more people.


Responsibilities:

As an Outreach support volunteer, you will play a pivotal role within the local community promoting our services and engaging with our service users/individuals/rough sleepers and partner agencies.

Your role will be to support the team to engage and support individuals who are experiencing homelessness and have multiple needs/substance misuse. You will be responding to referrals, targeting known locations within the community actively engaging and building a positive relationship with people who are rough sleeping/experiencing problems with substance misuse.

As part of a team, you will be working with partner agencies, signposting individuals, empowering and assisting them to access relevant services. Advocating for them and supporting them to achieve their goals and make positive changes as well as managing expectations of all involved.

Outreach can be fast paced and challenging role so you will need to be responsive and adaptable with the ability to work quickly and effectively. This role can involve working anti-social hours and at times in adverse weather conditions carrying essential provisions such as food and paperwork so you will need to be to be flexible and resilient.

Please see RD for full details about this role.

Interviews:

Will take place towards the last two weeks of Febuary 2026

Training:

Will start on the third week of March (1 day per week for - 6 weeks).



Closing Date: 17/1/2026 If you have any questions on this opportunity that you would like to talk through please contact us using the below details:: Alison Fleet | Alison.Fleet@cgl.org.uk | 07471593468 : Please note that we require you to be 18 years of age or older to be considered for this volunteering role. : This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.