Job Description

Non-AFC

Main area

Facilities

Grade

Non-AFC

Contract

Permanent

Hours

Part time Flexible working Compressed hours
Various shifts available from 8 hours to 42 hours - to discuss with hiring manager

Job ref

343-7561967-NN-FM-SC-VCG

Site

St Helier Hospital

Town

Carshalton

Salary

13.85 per hour (not Agenda for change)

Salary period

Hourly

Closing

02/01/2026 23:59

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.

Job overview

As a ward hostess you will help to enhance our patient well-being and their experience in the hospital . Working closely with other hospital staff you will be expected to deliver a great level of customer service to all patients, visitors, staff and various stakeholders.

Main duties of the job

Ward Host (St Helier)

Role is based primarily at St Helier Hospital

You will be responsible for providing an efficient food and beverage service to patients on wards ensuring that food and beverages meets patients` medical, dietary and cultural needs. You will help to prepare the service areas with the necessary equipment, such as crockery, serving utensils, condiments. In addition, you will be responsible for food preparation and production, maintaining a high standard of hygiene and food handling, whiles ensuring all food served to patients is easily accessible.

(Shift pattern will include evening and weekend working)

Working for our organisation

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.



We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.



The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.

Detailed job description and main responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.



This ward host role is mainly based at ST Helier hospital and we expect our team members to work across trust wide which is Epsom and St Helier hospitals.



If you have a driving license and a car, it will be advantage and also you can reach our hospitals via public transport.

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Person specification

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Qualifications and Training

Essential criteria

Health & Safety Awareness

Desirable criteria

NVQ level 1& 2 or equivalent #

Experience

Essential criteria

Previous work in a customer facing role Able to read, write and converse in English Able to understand and following written and verbal instructions Effective oral and written communication skills

Desirable criteria

Previous experience in a healthcare setting

Your recruitment team

The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:

E:

krft.askrecruitment@nhs.net

Your application

Please ensure your supporting statement clearly reflects the

job description

and

person specification

, as shortlisting will be based on these criteria.



Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.

Use of Artificial Intelligence

We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.

References

Please provide a minimum of

3 years' employment and/or education history

, including

professional email addresses

(not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.

Closing date

To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.

Shortlisting

If you are successfully shortlisted, you will be contacted by

email or SMS

from the South West London Recruitment Hub. Please check your registered TRAC email regularly.

Application feedback

If you do not hear from us within

four weeks of the closing date

, please assume your application has not been successful on this occasion.

Safeguarding and DBS Checks

We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an

Enhanced Disclosure and Barring Service (DBS) check

will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may have an application cap, so please apply promptly to avoid disappointment. Ensure your supporting statement clearly shows how you meet the job specifications.