Job Description

Warehouse - Stores Operative

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Job Req ID: 52289
Posting Date: 22 Oct 2025
Function: Procurement and Supply Chain
Unit: Finance & Business Services
Location:
Coryton, Cardiff, United Kingdom
Salary: Competitive with great benefits

Closing Date: 09/11/2025

Location: Cardiff TEC, Forest Farm

About the role

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You will play a key role in the daily operations of our Cardiff warehouse. This customer-facing position involves managing deliveries, stock counting, and order picking to support Openreach engineers. You will be responsible for overseeing external couriers and ensuring smooth warehouse activities, working closely with a small team to maintain efficiency and high service standards.

You'll have the following responsibilities

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Receive and process daily deliveries accurately and efficiently. Maintain accurate stock counts and manage inventory within the warehouse. Pick and prepare orders for Openreach engineers in a timely manner. Oversee external couriers and manage incoming parcels and deliveries. Provide excellent customer service in a fast-paced, customer-facing environment. Operate warehouse equipment such as pallet trucks and trolleys safely. Ensure compliance with health and safety regulations and company policies. Work collaboratively with a small team, taking initiative when required. Maintain professionalism and patience when dealing with challenging customers. Support general warehouse operations to ensure smooth and efficient workflow.

You'll have the following skills and experience

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Basic IT literacy with the ability to confidently use computer systems and software relevant to warehouse operations. Previous experience in a warehouse, distribution, or engineering support environment is highly advantageous. Physically able to handle a fast-paced, physically demanding role, including lifting up to 20 kilos unaided. Strong work ethic with the ability to take initiative and work effectively both independently and as part of a small team. Excellent customer service skills, with the patience and professionalism to handle challenging interactions calmly. Valid driving license is a plus but not essential.

Benefits

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Competitive salary BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% 22 days annual leave (not including bank holidays), increasing with service Huge range of flexible benefits including cycle to work, healthcare, season ticket loan World-class training and development opportunities Option to join BT Shares Saving schemes. Discounted broadband, mobile and TV packages * Access to 100's of retail discounts including the BT shop