Job Description

the company

Based in South-West London, Caroline Gardner Publishing is a leading supplier of cards, stationery, and stylish home and gifting products, catering to design-focused retailers worldwide. From high street brands and department stores to independent galleries, our products find a home in a diverse range of retail spaces.

With a successful boutique on London's Marylebone High Street and a vibrant ecommerce platform, our unique blend of quirky and sophisticated designs is also available directly to consumers. The brand enjoys a strong, loyal following and is both instantly recognisable and highly sought after by a wide array of customers. We're excited to continue expanding into new product areas with ambitious growth plans on the horizon.

Celebrating 30 years in 2023, we are a British brand known for our commitment to high-quality products and exceptional customer service. We are deeply conscious of our environmental and community impact, focusing on creating timeless designs that resonate with modern life rather than fleeting trends.

As part of our dedication to social and environmental responsibility, we have embarked on a continuous improvement journey and have recently received accredited B-Corp certification.

The business is at an exciting stage of growth and transformation. With ambitious plans to expand, we're building a new warehousing operation to support our future. This role will be based at our new warehouse facility in Banbury.

Caroline Gardner is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.

role overview

We're setting up a brand-new CG warehouse - and we need a hands-on, people-focused Warehouse Manager to lead from the ground up. This role is central to delivering exceptional service to our customers, building a strong team culture, and running an efficient, well-organised operation that scales as we grow.You'll be responsible for the day-to-day running of the warehouse and for making sure everything moves safely, accurately, and on time.

key responsibilities

You will undertake a variety of duties, including but not limited to:

Day to day responsibilities:

Team leadership: Build and manage a team of permanent and seasonal operatives, with a focus on training, development and creating a positive team culture. Warehouse operations: Oversee all core processes including goods-in, storage, picking/packing, dispatch, returns, stock checks. Customer service: Ensure orders are fulfilled on time and to a high standard, and store deliveries run smoothly. Health & Safety: Lead on safety across the site, including compliance with H&S procedures, risk assessments and incident reporting. Stock control: Maintain high levels of accuracy and implement strong processes for inventory management. Systems and reporting: Use WMS and reporting tools to monitor performance, spot issues early, and drive efficiency. Process improvement: Help shape and improve how we work as the operation grows, using insight, feedback and a continuous improvement mindset. Collaboration: Work closely with key teams including our Sales team, Customer Services, Buying and Merchandising. Equipment oversight: Ensure proper use and maintenance of warehouse equipment including forklifts, pallet trucks, scanners and printers. SOP ownership: Maintain and update Standard Operating Procedures (SOPs) and ensure all team members are trained and confident in their roles. Budget awareness: Support cost control across consumables, temp staffing and logistics as required.

Go-live Responsibilities (Pre-Go-Live):

Spend time off-site to gain hands-on understanding of existing processes, order flows, and systems. Support planning and coordination of set up, including stock reconciliation and physical transfer. Act as the key contact for operational readiness ahead of site go-live, helping to ensure a smooth and timely transition to the new facility.

key skills & experience

Proven experience managing warehouse operations, with a strong background in logistics, supply chain, and inventory management best practices, including compliance with relevant regulations Strong leadership and supervisory skills - ability to inspire and manage teams effectively, lead by example, communicate clearly, and make calm, structured decisions with a hands-on approach Excellent numeracy and computer literacy, including MS Excel/Office proficiency; comfortable working with systems and data, with experience using WMS Proactive and organised, with a focus on continuous improvement and process optimisation strategies Health & Safety awareness and experience in similar operational environments You'll need to be adaptable and responsive, able to adjust to changing priorities and accommodate the evolving needs of the role Physical capability for warehouse tasks, including operating machinery when required; forklift operation proficiency and valid licences are desirable but not essential We're looking for someone who shares our values: thoughtful, practical, open and collaborative - with a clear eye for quality and care

salary & bene?ts

Competitive salary depending on experience.

Benefits include a generous holiday allowance, staff discount of up to 65%, discretionary annual bonus scheme, pension and group life assurance policy, an Employee Assistance Programme, and much more.

This is a full-time, on-site role. Standard working hours are approximately 8.00am-4.30pm, with flexibility to support early deliveries or late dispatch during peak periods, weekend moves or stock transfers.

how to apply

To apply, please submit your CV and cover letter, explaining your current experience and reasons for applying

directly to HR via

jobs@carolinegardner.com

.

If your application is shortlisted, the interview process will consist of a number of stages, the first of which will be a remote interview via Teams with HR or the Head of Strategy, Change, and Resource.

A little note: We'd love to hear from you, so please don't wait too long to apply. If we receive a high number of applications, we may need to close the vacancy early to ensure we can give each application the attention it deserves. Once the role is closed, we won't be able to accept any further applications. Thank you for understanding.

Job Types: Full-time, Permanent

Benefits:

Company pension Employee discount Enhanced maternity leave Enhanced paternity leave On-site parking
Work authorisation:

United Kingdom (required)
Work Location: In person