Job Description

About us

Bespoke 77 has been involved in the ceramic and wood industry for the past 40 years. Established in 1977, we have cultivated a diverse range of prestigious customers in the food manufacture, retail and restaurant industries such as Harrods, Fortnum and Mason, Royal Caribbean and Cropwell Bishop Stilton.
Our products can often be found on the shelves of Waitrose and Sainsbury's or you may have eaten from our plates, wooden boards and dishes whilst visiting numerous different restaurants including The Ivy, Megan's, Prezzo and many others.
Since taking over the reins in 2007 Terry and Barry Grainger have introduced new ranges in glass, terracotta, wood, metals and textiles to compliment the already expansive ceramic side of the business.

We pride ourselves on supplying high quality products at very competitive prices. Our core values include exceptional levels of customer service and partnering with our clients at all stages of the engagement and supply chain. We work very closely with them developing their ideas through to production, including creation of samples and conceiving unique, ingenious packaging solutions and design, fulfilment and logistics for web ecommerce solutions.

What we are looking for

Proven experience in warehouse management or a similar role, with a strong background in logistics and supply chain operations. Strong leadership and team motivation skills Effective time management and problem-solving capabilities Proficient in MS Word, Excel, and Outlook; WMS experience a plus Proficient in using transportation management systems, warehouse management systems, ERP systems Background in e-commerce or packing operations is advantageous Previous experience operating forklifts is essential; certification is preferred but not mandatory. Drive effective communication and foster a positive team culture

The Role

Warehouse and sales performance

Set and allocate performance targets for the Warehouse Operatives and Supervisors. Regularly review targets with Operations Manager and take action for any deviations
Managing the team

Conduct regular 1:1 performance review to monitor the achievement of individual KPI's, and provide developmental or corrective support where required With Operations Manager, ensure the team is motivated and recognised through appropriate rewards and bonuses Conduct team meetings on a daily basis before shift Train staff on any new procedures/policies Deal with staff holiday and sickness requests
Customer

Provide a high level of service to customers by ensuring your team follow the correct warehouse processes and procedures With the management team, monitor delivery schedules to help maintain and improve service levels Provide a professional image to the customer in line with TPS operational standards Liaise with customers on a regular basis via email, phone and in person. Provide regular updates
Managing Stock

Ensure that all inbound stock is checked, allocated to the correct locations and any anomalies or damages are reported immediately Ensure all stock movements out of the building prior to despatch are accurately controlled - guarding against any unauthorised removal of parts stock Maintain a stock inventory to ensure shelf to system accuracy Ensure stock is kept safe, secure and in good condition, as per process guidelines Conduct and document daily perpetual inventory checks. Support the stock audit team as required Ensure returns are processed are dealt with in accordance with current process manual guidelines
Managing deliveries

Through the team, ensure orders are picked accurately and promptly ready for despatch to the customer Ensure all customer delivery anomalies/damages are reported to the relevant team Ensure a clear understanding of our client's needs per delivery. Such as delivering to specific customers with restrictions on time, pallet size etc. Challenge the operations team about processes with the view of always wanting to improve.
Systems and processes

Adhere to health and safety regulations at all times (particularly Manual Handling practices) Maintain a clean, tidy and efficient environment for the team to work in Comply with established business processes and guidelines Update internal system on a daily basis. Ensure stock levels of packaging and equipment are monitored and re ordered.

Benefits

35K to 40K
20 days annual leave plus bank holidays (pro rata)
Casual Dress
Employee Discount
On-Site Parking
Company Events
Customer Events
Company Pension
Sick Pay

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities or requirements. The company reserves the right to modify the duties or qualifications of the position based on business needs.

If you meet the requirements above and think you would be a good fit, we would love to hear from you! Please submit your resume for consideration.

Job Type: Full-time

Schedule:

-

Monday - Thursday 8am-5pm - Friday 8am-4pm

Work Location: In person

Application deadline: August 25th

Expected start date: ASAP

Job Type: Full-time

Pay: 35,000.00-40,000.00 per year

Benefits:

Casual dress Company events Company pension Employee discount Free parking On-site parking Sick pay
Schedule:

Monday to Friday
Ability to commute/relocate:

Stotfold and Arlesey SG15 6RF: reliably commute or plan to relocate before starting work (required)
Experience:

Warehouse management: 4 years (preferred)
Work Location: In person