Job Description

Job title:

Warehouse Operations Manager

Location:

Oldbury, Birmingham B69 4LT

Job Type:

Full-time, Permanent

Salary:

35,000 - 45,000 per annum depending on experience

About Awesung Logistics Group

Awesung Logistics Group is a leading global logistics provider specialising in cross-border e-commerce solutions, international warehousing, Amazon FBA preparation, and drop-shipping services. With strategically located warehouses in major global markets, we deliver efficient, scalable solutions to sellers worldwide.

At Awesung, we foster a culture that encourages self-challenge, career growth, and innovation. We are expanding rapidly and seek driven professionals to grow with us.

Role Overview

We are looking for an experienced, hands-on Warehouse Operations Manager to oversee operations across all our UK warehouses. You will lead a dynamic team to exceed customer expectations through best-in-class service delivery. You will be responsible for driving warehouse efficiency, ensuring compliance of SLAs.

Key Responsibilities

Lead, motivate, and manage warehouse teams to meet operational targets. Oversee all aspects of people management, including onboarding, training, probation reviews, performance monitoring, and attendance control. Manage workforce planning and labour budgeting; identify and develop management talent; effectively handle safety incidents and employee relations. Make recruitment and resource planning decisions in line with company guidelines. Enforce health and safety standards, conduct risk assessments, and maintain a safe workplace. Oversee inventory control, order fulfilment, and dispatch accuracy, ensuring compliance of SLAs. Drive process improvements to enhance efficiency and reduce costs. Possess in-depth knowledge of end-to-end warehouse operations; develop and implement SOPs and KPIs; lead automation and digital transformation initiatives. Ensure warehouse equipment is well-maintained and fit for purpose. Collaborate with 3PL partners to optimise service performance. Work closely with HR, Finance, Facilities, Safety, and IT to align operational needs with resources.

Requirements

Bachelor's degree from an accredited institution. Minimum 3 years' direct management experience in distribution, cross-border ecommerce logistics, 3PL warehouse, or a similar role is essential. Strong knowledge of cross-border ecommerce logistics, supply chain management, and continuous improvement methodologies. Proven track record in warehouse operations management. Strong understanding of WMS and warehouse processes. Excellent leadership, organisational, and problem-solving skills. Knowledge of warehouse health and safety regulations. Proficiency in Lean principles and process improvement. Strong sense of accountability for team performance. Flexibility to work varied hours, including nights, weekends, and holidays as needed. Willingness to relocate if required. Proficiency in Chinese and English communication.

What We Offer

Competitive salary + pension and holiday allowance A collaborative, safety-first workplace culture Career progression opportunities in our growing national and international network Ongoing learning and development support
Job Types: Full-time, Permanent

Pay: 35,000.00-45,000.00 per year

Benefits:

Casual dress On-site parking
Work Location: In person

Reference ID: 08082025