Job Description

Warehouse Operative / Driver

Job Title

: Warehouse Operative / Driver

Working Pattern

: 08.00am - 16.30pm

Reports to:

Team Leader

Position Statement

As a key member of the team you will take direction from the Team Leader or Branch Supervisor

and work as part of a team ensuring jobs are completed correctly, on time and to the customer's satisfaction and within their SLA.

Undertaking the safe loading/un-loading and usage of vehicles in accordance with Company procedures and road traffic acts. Fully conversant with company procedures, standards of discipline, the need for accuracy and the security and well-being of the customer's property. Responsible for the courteous interface with customers and ensure timetables and service expectations are maintained. Communicate with Supervisor/Team Leader where customer services expectations are threatened. When directed will operate within the Centre and undertake duties as directed. Where necessary you will be required to carry out duties unsupervised using your own initiative to solve problems.

Personal Data

Numerate with legible handwriting and good verbal communications skills

Valid Driving License essential

Education & Training

A minimum of GCSE certificated general education

Holder of valid current driving licence and be prepared to drive company vehicles appropriate to their licence as per business needs and demands

Company Induction completed

Health & Safety awareness

Operation (and or IT) Systems

Customer Service Skills

Practical Knowledge & Experience

Ensuring Company instructions and standards of discipline, accuracy and safety (including accident reporting) are maintained at all times

Knowledge of Health & Safety Legislation

Knowledge of all ISO Accreditation Procedures

Competent Knowledge of Company Procedures

Awareness of Data Protection Act

Geographical Route Planning to maximise operational efficiency

Handling customers to a superior level of service delivery

Conversant with use of RSQL scanner for route and Centre operations (where applicable

Skills & Personal Attributes

Ability to work under pressure

Ability to prioritise work to achieve customer service expectations

High personal and professional standards and appearance

Co-operative, flexible and able to work unsupervised

Polite and Courteous

Available out of hours as circumstances dictate

Conscientious and flexible attitude towards work

Good interpersonal skills

Ability to work as part of a team

Key Tasks and Responsibilities

General Tasks

Provide high quality customer service.

Ensure that all vehicle related reporting is completed in a timely manner.

Acknowledge all duty rosters for shifting and be punctual for the shift involved.

Estimate weight to comply with load limitations and ensure safe distribution of weight.

Ensure the load is correctly placed and secured to avoid any damage to the truck or goods.

Assist in unloading and loading goods

Basic maintenance of Company vehicles

Filling in vehicle diary daily or monthly report

Monitor other drivers

Picking and packing sensitive client documentation in line with SLAs

Ensure the load is correctly placed and secured to avoid any damage in transit

Corporate Social Responsibility

Support the company CSR commitment and goals.

Other

Complete other duties as directed by the Team Leader, Branch Supervisor or Commercial Manager.

Demonstrate and promote the company vision and values.

Aptitude, Knowledge and Qualifications

Aptitude

Excellent interpersonal and communication skills.

Ensure tasks are completed within timelines/SLA's and KPI's to a high degree of accuracy and professionalism.

Confident can do attitude and a willingness to support stakeholders in effectively doing their job.

Solution oriented approach to problem solving and decision making.

Professional Knowledge and Skills

Fluency in local language and English written language

Knowledge of the Safety and Legal procedures for General Road Regulations

Qualifications

Valid Driver's License

Minimum 2 years warehouse experience

-Minimum 2 years experience in driving light goods, medium goods/

Job Types: Full-time, Permanent

Pay: Up to 25,397.00 per year

Benefits:

Company pension Cycle to work scheme Health & wellbeing programme Life insurance On-site parking
Licence/Certification:

UK Driving Licence (required)
Work Location: In person

Job Types: Full-time, Permanent

Pay: Up to 25,397.00 per year

Benefits:

Company pension Cycle to work scheme Free parking Health & wellbeing programme Life insurance On-site parking
Licence/Certification:

UK Driving Licence (required)
Work Location: In person