Job Description

Active8 Managed Technologies is an award-winning Print Management and IT Solutions Provider with regional offices located across the North, South, East Anglia, Midlands and London.

Job Purpose:

Based at the Peterborough Warehouse, this role supports both the Warehouse Technician and Warehouse Manager, combining hands-on PDI and technical device preparation with warehouse administration and stock control.

The role is predominantly warehouse-based, assisting with machine builds and refurbishments, while also providing administrative and operational support. There may be occasional requirements to drive a company van and assist with on-site machine installations.

Key Responsibilities:

PDI Technical Support

Provide hands-on support for Pre-Delivery Inspection (PDI) of new and refurbished devices.

Assist the Warehouse Technician with machine builds, configuration and refurbishment (remanufacturing).

Set up devices ready for network installations, including:

- Initial device configuration

- Network and print readiness checks

- Firmware updates and accessory installation

Prepare machines to company quality standards prior to dispatch to customer sites.

Support troubleshooting and resolution of device issues prior to installation, reducing engineer callouts.

Accurately update internal systems with PDI status, build notes and configuration details.

Act as a key link between the warehouse, engineers, and technical teams to ensure devices as installation ready.

Maintain a clean, organised and compliant PDI and build area.

Provide operation cover for the Warehouse Technician during periods of absence.

Warehouse Stock

Implement and manage processes relating to engineer parts, consumables and machine stock.

Maintain replenishment levels and process internal stock amendments.

Manage Stock in Field returns, monitoring movements and producing regular reports.

Maintain accurate records of all stock movements within the ECI system and warehouse.

Utilise ECI reporting to maintain accurate asset registers for machines in the field and warehouse.

Provide accurate new and used stock availability information to the sales team

Conduct regular and accurate stock takes.

Complete weekly and monthly stock and asset reports as required.

Logistics & Goods In

Process the arrival of new machine stock within the ECI system.

Review sales order paperwork and escalate discrepancies promptly.

Liaise with internal departments to provide accurate machine build and delivery timescales.

Support the Warehouse Manager in daily installation planning.

Manage processes relating to used machine stock including liaison with trade contacts.

Manage devices returning to the warehouse, ensuring all key information is captured and entered accurately.

General

Provide administrative support to the Warehouse Manager.

Monitor and respond to ad-hoc warehouse queries, escalating where appropriate.

Assist the Fleet department with warehouse vehicle-related matters when required.

Act as point of contact for general warehouse maintenance (bins, skips, health & safety).

Occasionally drive a company van and assist with customer site installations when required.

Undertake any other reasonable duties to support warehouse operations.

Personal Attributes & Skills

Technical mindset with practical experience in hardware, IT or device configuration would be beneficial.

Experience within the print or managed print industry is desirable but not essential.

Strong problem-solving skills with attention to detail.

Professional and courteous manner with strong customer service focus.

Good Microsoft Office skills, particularly Excel.

Confidence communicating with engineers, technical teams and management.

Flexible, proactive and hands-on approach.

Ability to work under pressure and meet deadlines.

Excellent organisational and time-management skills.

Strong team player, able to support both technical and administrative functions.

Full UK driving licence preferred.

Benefits:

Perkbox, Pension

Job Type: Full-time

Pay: 26,000.00-27,000.00 per year

Benefits:

Company events Company pension Employee discount Free flu jabs Free parking On-site parking
Application question(s):

Clean Driving Licence
Work Location: In person