Job Description

BRIEF DESCRIPTION

Assist the Warehouse Manager with the day-to-day supervision of designated teams to ensure correct picking, despatch and delivery of wholesale products within budgeted and planned cost and time parameters. To control product quality within the Birmingham Wholesale Distribution Centre and support process improvements, while complying with all aspects of the company Quality Management System.

Working hours:

Monday to Thursday 10.30 a.m. to 7.00 p.m. Friday 11.30 a.m. to 7.00 p.m. (39hrs)

Location:

Birmingham, B11 3RE

ABOUT US

A family owned and directed Company creating innovative window covering solutions for the window blind trade. Decora manufacture and distribute a wide range of blind types and components and provide wholesale and made to measure solutions.

Established in 1979, Decora has grown exponentially into a well-recognised and trusted Company winning numerous awards over the years including the Business Growth Award at the Lisburn Business Awards and being recognised within the Top 1000 to inspire Britain as one of the UK's most dynamic companies. Decora take pride in designing, creating, engineering, manufacturing, and distributing their own products and services. Decora nurture consumer demands to deliver products which embrace their needs and add a personal touch to create blind collections that are unique and individual. Multiple brands deliver an array of products, each exuding a passion to provide quality collections with desirable aesthetics. Decora continually invest in training and technology and have been awarded the ISO 14001 quality standard and recognised as Investors in People. With over 900 people and at almost 500,000 sq. ft, Decora manufacture approx. 40,000 blinds every week which makes them one of the leaders in blind industry.

In 2018 Mzuri Holdings Group was established and after BGF investment in 2020 the Group expanded its portfolio through acquisition. Decora, being the biggest business within the Group was joint by companies in Lithuania, England, Holland, Sweden and Germany. All businesses contribute to an exciting Mzuri Holdings portfolio and place the Group in a strong position for further growth and expansion, with more acquisitions planned to drive trade and e-commerce.

MAIN DUTIES AND RESPONSIBILITIES

Planning/Co-Ordination:

Plan and co-ordinate, the timely picking and despatch of wholesale products within your designated teams to achieve your team objectives and balanced scorecard Key Performance Indicators (KPIs) as determined by management. To ensure all deliveries are checked and receipted in a timely manner, and all transactions are carried out efficiently To ensure effective, safe, accurate and timely stock management.

Quality

:

Be responsible for ensuring that the quality of the product and service within your area is maintained at the highest possible standards for the customer. Ensure ISO 9001 (2008) controls and procedures are strictly adhered to. Complete quality inspections on products and services, including Goods In Checks, in a timely manner. Full and prompt investigation of issues and implementation of corrective and preventive actions. Assist with the preparation for external quality audits. Promote and champion a Get It Right First Time approach within the Wholesale Distribution Centre. Communicate all pertinent quality issues to the Quality technician and relevant Supervisors/Managers.

Health and Safety:

Implement the company's Health and Safety Policy, ensuring safe working conditions and practices within your area of responsibility (e.g. manual handling, use of PPE, safe use of machinery and equipment, stacking & storage, etc.). Carry out health & safety audits and inspections as required. Record & report findings and take, or follow-up on, relevant corrective action. Ensure that a high standard of general housekeeping is maintained on a 'clean as you go basis'. Ensure that full pre-use & shut down checks are carried out by users of machinery / equipment Represent the department on the Health & Safety Committee as required.

Maintenance:

Liaise with the maintenance team to ensure preventive, breakdown and specialist maintenance of all machinery and equipment within your area, ensuring that all maintenance schedules and records are updated accordingly. Develop contingency plans to ensure minimum disruption and down time.

Security:

To be a key holder and to ensure buildings are opened, secured and locked up and the alarm set as required.

People Management

Overall responsibility for all aspects of the effective training & development and health, safety & welfare of your team. Provide strong leadership, direction and mentoring, thereby fostering and sustaining co-operation and team spirit. Ensure compliance with all company rules and procedures and departmental work instructions, processes, systems, etc. Ensure structured and planned training and development for self and team to maximise skill levels, flexibility, absence cover, etc. Provide timely and constructive feedback on the effectiveness of training and make suggestions for improvements.

Continuous Improvement

To continually review and report on resource requirements against anticipated scheduling/future business plans/new products eg; staffing levels, redeployment, training/cross training, machinery and equipment requirements whilst factoring in process and efficiency improvements.

Customer Service

Ensure timely, full and accurate communication with all relevant departments on any factors which will impact on delivery dates, commitments to customers, quality, etc.
Liaise with customers as required to ensure clarity of requirements, technical details, overcome problems, etc.

Communication

To keep the Manager and other relevant managers, supervisors and departments promptly advised on all relevant matters, problems or requirements. To ensure timely and accurate compliance with all administrative and reporting procedures and routines and that paperwork is forwarded to the relevant parties. Attend monthly Quality meetings with Warehouse Manager and Quality Technician.

General

Acquire, retain and apply in-depth product and customer knowledge. Any other reasonable duties which may be required by management from time to time.

ESSENTIAL REQUIREMENTS

Educated to GCSE level or equivalent with a C grade pass in Maths and English A minimum of 2 years Supervisor experience in a similar environment Ability to use IT systems, proficient in the use of Microsoft Office packages and in particular, Excel. Strong people management skills High level of interpersonal skills Excellent planning, organising and prioritising skills Ability to use initiative Ability to implement, and ensure compliance with, company policies & procedures Be customer focused High level of honesty and integrity High level of accuracy with excellent attention to detail Co-operative, willing to learn Forward thinking Positive / 'Can do' attitude Hold a full clean driving license with access to own vehicle

DESIRABLE REQUIREMENTS

Forklift Licence Experience in warehouse environment, with focus on right first time and high pick frequency Experience of carrying out quality inspections Evidence on working on own initiative Evidence of team-working

WHAT WE OFFER

Enhanced Annual Leave Attendance Awards Health Cash Plan Life Assurance Long Service Awards

To Apply

Please forward your CV and covering letter, which demonstrate how the above criteria are met, through the 'Apply Now' button below.

Closing date:

Friday, 11th July 2025.

Applicants should be able to provide proof that they have right to work in the UK.*

Applicants please note: We reserve the right to enhance the above criteria to facilitate shortlisting.

Decora is an equal opportunities employer and is committed to supporting an inclusive workplace. Should applicants require adjustments during the application and/ or interview process please reach out to our Recruitment Team via phone or email.

Recruitment agencies please note: Where recruitment agency assistance is required our Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles will not be accepted for this role.

Job Types: Full-time, Permanent

Additional pay:

Loyalty bonus Quarterly bonus
Benefits:

Health & wellbeing programme Life insurance On-site parking Store discount
Schedule:

8 hour shift
Experience:

relevant Supervisor: 2 years (preferred)
Work Location: In person

Application deadline: 11/07/2025
Reference ID: WSB/06.25