Job Description

About Us

We're a fast-growing e-commerce brand with a passionate community and a clear mission. Our warehouse is small but busy, supporting significant year-on-year growth. We're now looking for a reliable, organised and proactive Warehouse Supervisor to take ownership of the day-to-day running of the warehouse team.

This is a role for someone who can bring structure, consistency, and leadership to daily operations - allowing the Founder to focus more on strategy and the growth of the brand.

The Role

This is a hands-on position in a small but fast-paced environment. You'll lead from the front: supporting with picking, packing, dispatch, stock handling, and all aspects of daily warehouse work, while ensuring the team stays organised, efficient and on-task.

This is an active, on-your-feet role in a fast-moving warehouse - not a desk-based position. You'll be physically involved in daily operations, including lifting, moving stock and working at pace. You'll be required occasionally to support weekend overtime during key trading periods (e.g., Black Friday, Christmas) when needed.

We're looking for someone who can set the standard for the team, hold people accountable, and keep operations running smoothly. Reliability, punctuality and consistency are absolutely essential in this role.

You'll work closely with the Founder to ensure priorities are aligned and the warehouse continues to support the business's growth.

Key Responsibilities

Oversee the day-to-day operations of a small warehouse team Lead from the front - participate in picking, packing, dispatch and stock tasks Manage inbound stock: receive deliveries, verify quantities, organise stock, and report discrepancies Manage outbound stock: oversee picking, packing, labelling and courier dispatch Conduct regular cycle counts and maintain accurate stock records Organise daily workflow and delegate tasks effectively Maintain a clean, safe and well-organised warehouse environment Liaise with couriers and troubleshoot shipping issues Communicate proactively with the Founder on timelines, expectations and priorities Identify operational improvements and introduce more efficient processes Take responsibility for opening and closing the warehouse, ensuring the space is secure, organised and ready for the next day's operations

Experience & Skills (Essential)

Experience supervising or leading a small team in either: a warehouse, fulfilment or logistics environment OR a retail environment with leadership responsibility (e.g., stockroom lead, keyholder, senior sales) Experience in e-commerce order fulfilment or stock handling (warehouse or retail) Strong organisational skills and exceptional attention to detail Reliable, punctual, and consistent - able to set high standards for yourself and others Confident communicator with both team members and management Comfortable working hands-on in a small team environment Able to prioritise tasks and solve problems independently Comfortable with manual handling (lifting up to ~15-20kg) Confident using technology and operational systems e.g., order management tools, inventory software, courier portals and basic spreadsheets.

Preferred (but not essential)

Experience using Shopify, Royal Mail Click & Drop, or similar inventory/order systems Experience improving warehouse processes or implementing new ways of working Previous experience in a dedicated warehouse supervisor role

What We're Looking For

A supervisor who leads by example and motivates the team Someone reliable, punctual and committed to keeping standards high A proactive problem-solver with a positive, can-do attitude Someone who thrives in a small, fast-paced, dynamic business Someone who brings consistency, structure and accountability to the team
Job Type: Full-time

Pay: 33,000.00-35,000.00 per year

Application question(s):

Do you have experience supervising or leading a small team? How many years of experience do you have working in a warehouse, fulfilment or stock-handling environment? Have you worked with e-commerce order fulfilment or inventory processes? Are you confident in performing hands-on warehouse tasks every day? Are you able to reliably commute to Brentford, London, and work on-site full time, starting at 8.30am? Do you have the right to work in the UK? Are you comfortable with manual handling (lifting up to 15-20kg)?
Work Location: In person