Job Description

Job Summary

To run the day-to-day warehouse operation end-to-end:

goods in, stock accuracy, picking/packing, dispatch, replenishment for reps + stores, website stock availability, and customer service support

, while maintaining strong controls in Sage and ensuring a smooth flow of stock across the business.

This role is central to keeping sales flowing across:

Websites (D2C)

Sales reps (route trade)

Company-owned retail

Wholesale / convenience store orders

Key responsibilities

1) Warehouse operations and dispatch

Plan and lead daily workflow: picking, packing, labelling, dispatch, and courier handover. Ensure service levels for

web orders

(same day/next day targets where applicable). Maintain a clean, safe, organised warehouse (layout, racking, quarantine areas, returns area). Manage consumables (labels, packaging, stamps, tape, etc.) and prevent downtime.

2) Stock control and stock accuracy

Own stock integrity across

warehouse, reps, stores, and website stock feeds

. Run cycle counts and variance investigations; implement corrective actions. Maintain and improve core stock Prevent oversupply in stores: monitor holdings and recommend/execute optimum adjustments. Manage short-dated/slow-moving stock: rotation, markdown plans, and targeted allocation.

3) Multi-channel replenishment

Produce weekly store and rep stock sheets / orders; coordinate picking and despatch. Liaise with store managers and reps to resolve variances, shortages, and urgent needs. Track store deliveries vs received; reconcile differences promptly.

4) Purchasing support and supplier coordination (as delegated)

Prepare draft purchase orders based on minimums/optimums, sales velocity, and lead times. Coordinate with freight/couriers (WTC/UPS/DPD/Royal Mail etc.) for collections and deliveries. Maintain supplier lead time tracker and chase ETAs to avoid out-of-stocks.

5) Systems & admin (Sage and records)

Complete required Sage tasks accurately and on time (buying/selling, internal transfers, sales orders, PO matching where required). Keep documentation clean: delivery notes, credits, returns, discrepancy logs. Support finance/ops with stock-related reporting and queries (without owning full finance tasks).

6) Customer service & issue resolution

Respond to customer service emails/calls related to: deliveries, missing items, wrong items, order queries, returns. Support trade customers (store owners/staff) with order and delivery queries. Escalate sensitive issues (complaints, chargebacks, major errors) appropriately.

7) Team supervision (where applicable)

Supervise warehouse staff (daily task allocation, standards, productivity, training). Create/maintain SOPs for: picking, packing, goods-in, stock counts, returns, and courier processes. Maintain performance standards and promote "right first time" culture.

Success measures (KPIs)

Pick/pack accuracy

(errors per 1,000 orders)

On-time dispatch rate

(web + trade)

Stock accuracy / variance levels

(cycle counts and full counts)

Out-of-stock rate

on key lines (web + stores + reps)

Speed of variance resolution

(time to close discrepancies)

Returns and complaint rate

attributable to warehouse process

Store/reps service level

(orders fulfilled in full/on time)

Skills & experience

Essential

Proven warehouse supervision/management experience (fast-moving, multi-SKU environment). Eperiance in procurement. Strong stock control skills: counts, variance investigation, disciplined processes. Confident using systems/spreadsheets; comfort with stock sheets and structured tracking. Proficient in Excel & Google sheets. Able to run a warehouse day independently: priorities, pressure, accuracy. Ability to carry out regular manual handling of items up to [25] kg safely Ability to work with speed and accuracy Good physical stamina and ability to work on your feet for extended periods

Strong advantage

Experience supporting e-commerce fulfilment (labels, couriers, returns). Experience with

Sage

(or similar ERP/accounting stock module). Experience supporting purchasing/replenishment decisions. Understanding of retail/store replenishment and route trade (sales reps).

Personal qualities

Calm, reliable, and consistent, doesn't let standards slip when busy. "Owner mindset" with stock accuracy and cost control. Great communicator. Practical problem-solver: fixes root causes, not just symptoms.

Working hours

40 hrs per week Monday-Friday 8-4:30pm (Saturday if required, with x1 day off during the week)
Join us in creating an efficient warehouse environment where your contributions will be valued!

Job Type: Full-time

Benefits:

Employee discount Free parking On-site parking
Work Location: In person