Job Description

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Location : Dunstable & Harpenden

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Job Ref: WAKDH1025

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Employment : Full-Time Permanent

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Closing Date : 07 November 2025 11:59 pm

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Company Overview

Join Brayleys - Driving Excellence in Automotive Retail

Brayleys Cars is a leading multi-franchise vehicle dealer group, proudly representing Honda, Hyundai, Nissan, Honda Motorcycles, Mazda, Kia, Renault, Suzuki, and Dacia. With a growing network of branches across London, The Thames Valley, The Home Counties, The West Midlands, and Greater Manchester, we are committed to delivering an exceptional customer experience in both sales and aftersales.


Founded in 2003, Brayleys has grown from a single-location dealership into a respected name in the UK automotive industry. Our success is built on a foundation of customer focus, operational excellence, and a culture of professionalism and transparency. We're proud of our journey--and even more excited about what's ahead.


Innovation at the Core


As a forward-thinking business, Brayleys is embracing innovation and digitisation to drive excellence across every area of our operations. From digital retailing to smarter service processes, we're investing in technology that enhances the customer journey and empowers our teams to deliver more efficiently and effectively.


A Great Place to Work - Officially


We're proud to be recognised as one of the UK's Best Workplaces 2025 by Great Place to Work, achieving the highest score of any automotive retailer in the Top 100 UK Large Companies category. We're also listed in the Top 100 for Development and Wellness, reflecting our deep commitment to supporting our people and helping them thrive.


Why Work With Us?

Ambitious Growth:

We're on a mission to become a Top 10 AM100 dealer group.

Career Development:

We offer real opportunities for growth, learning, and progression.

Customer-First Values

: Everything we do is driven by our passion for delivering the best possible experience.

Digital Innovation:

Work in a business that's embracing the future of automotive retail.




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The Role


We are seeking a Warranty Administrator with a keen eye for detail to join Brayleys Cars Limited's Kia dealerships, covering Dunstable and Harpenden. It's a fast-paced environment where you will be reporting to the Aftersales Manager. You'll be putting your people skills to great use by guiding our customers through their service experience and ensuring they are pleased at every step.


You'll be joining an expanding business that represents Honda Passenger Cars, Honda Motorcycles, Nissan, KIA, Mazda, Hyundai, Renault, Dacia and Suzuki across London, The Home Counties, The Thames Valley, The West Midlands and the Greater Manchester area.


Unusually for our industry, the structure and workflows across our businesses mean that we can offer this role with NO REQUIRMENT FOR WEEKEND WORKING.


In addition to this fantastic benefit we are able to offer the following comprehensive benefits

Weekends off to spend time with your family, friends and loved ones An un-capped bonus scheme with very high earning potential Minimum of 31 days holiday per year, increasing to 34 days with length of service rewards. State of the art tooling and workshop facilities Preferential rates on new and used vehicles, parts purchases and servicing across all our franchises. Cycle to work scheme Group Contributory pension scheme Career development opportunities and career progression In-house and manufacturer training Enhanced maternity leave after a qualifying period 500 colleague referral bonus Independently certified as a Great Place to Work




With NO REQUIREMENT FOR WEEKEND WORKING, what does a typical weekday look like for Warranty Administrator?


As part of our Aftersales team, you will play a key role in ensuring the smooth and efficient administration of all warranty claims. You'll act as the vital link between the workshop, manufacturer, and customer, ensuring all warranty processes are completed accurately, on time, and in line with manufacturer guidelines. Day-to-day, you will;

Accurately process and submit warranty claims to the manufacturer within required deadlines. Liaise with workshop, service, and parts departments to gather all necessary information for claim submissions. Monitor claim progress and resolve any queries or rejections promptly and effectively. Maintain comprehensive records of all warranty work carried out, ensuring full compliance with manufacturer standards and dealership procedures. Support the service team by handling customer enquiries related to warranty coverage, ensuring a professional and transparent experience. Identify potential areas for process improvement to maximise claim efficiency and recoverable costs. Adhere to Brayleys and industry regulations


If you have the following core skills, becoming a Warranty Administrator for Brayleys may be right up your street.

Strong communication and influencing skills, with the confidence to liaise effectively between customers, workshop teams, and manufacturers. Excellent relationship management skills, with the ability to build trust and deliver a consistently high standard of service that encourages loyalty and repeat business. Professionalism, with a commitment to adhering to process and procedure Someone who can demonstrate the Brayleys Company Principal to treat every visitor to Brayleys Cars as a welcome guest in our home.




A little bit about us


Brayleys Cars Limited is a multi-award-winning company with strong values that put our people and customers at the heart of everything we do. We are one of the region's largest privately owned car dealer groups. We represent Honda, KIA, Mazda, Nissan, Renault, Dacia and Suzuki across London, The Thames Valley, The Home Counties, The West Midlands and the Greater Manchester area through our 31 dealerships.


If this sounds like you, please submit your application today to be considered for this exciting opportunity