Job Description

Job Summary

Islington Motor Group are currently looking to recruit an experienced Warranty Administrator to join our busy aftersales team in Trowbridge, where we represent MG, Suzuki, Citroen & Peugeot brands from our state of the art dealership.

As a Warranty Administrator, you will play a pivotal role in ensuring customer satisfaction by managing warranty claims and processes efficiently. Your attention to detail and organizational skills will help streamline operations, allowing us to deliver exceptional service to our customers. You will be the go-to person for warranty inquiries, processing claims, and maintaining accurate records.

The standard working week will be 37.5 hours Monday to Friday, although there is some flexibility around start & finish times.

What you'll do

Process warranty claims in a timely and accurate manner, ensuring compliance with company policies and manufacturer guidelines Communicate effectively with customers regarding their warranty status, providing updates and resolving any issues that may arise Maintain detailed records of all warranty transactions, including documentation of claims and correspondence Collaborate with Service Advisors & Workshop Control to verify repairs covered under warranty and coordinate necessary approvals Analyze warranty data to identify trends or issues that may require attention or improvement Assist in training team members on warranty procedures and best practices to enhance overall efficiency Stay updated on product warranties, policies, and industry standards to provide informed support

Basic qualifications

Strong attention to detail with excellent organizational skills Proficient in using computer systems for data entry and record-keeping

Preferred qualifications

Previous experience in warranty administration Familiarity with automotive warranties Ability to work collaboratively in a fast-paced environment

Our benefits include:

Competitive pay structure Employee discounts on products and services
Job Types: Full-time, Permanent

Pay: 26,000.00-32,000.00 per year

Benefits:

Company pension
Work Location: In person

Reference ID: Warranty Trowbridge