Job Description

About The Role

There has never been a more exciting time to join Donnelly Group and advance your career. With our new Volkswagen & Skoda showrooms now open in Ballymena, we can offer excellent facilities, industry?leading pay, and full training to support your continued development.


As a Volkswagen Group Warranty Administrator, you will be responsible for the accurate and efficient processing of warranty claims in accordance with Volkswagen Group policies and procedures. This includes the submission, tracking, and reconciliation of claims to ensure maximum reimbursement while maintaining compliance with all warranty standards.

About the role

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Key Responsibilities

Process and submit warranty claims accurately and on time using Volkswagen systems. Review repair orders for completeness, accuracy, and policy compliance. Track claim statuses, follow up on pending claims, and resolve rejections or denials. Stay current with Volkswagen warranty policies, technical bulletins, and recall campaigns. Work closely with technicians and service advisors to ensure proper documentation and diagnostics. Prepare and maintain records for warranty audits and compliance reviews. Communicate with Volkswagen warranty representatives to resolve claim and policy issues. Assist with goodwill requests and warranty-related technical queries. Maintain organised records of all warranty submissions and correspondence. Provide training or guidance to service staff on warranty procedures as required.

Candidate Requirements

Experience in warranty administration (Volkswagen or VAG brands preferred). Familiarity with VW systems desirable. Strong attention to detail and accuracy. Excellent organisational and communication skills. Proficiency in Microsoft Office. Ability to work independently and under pressure.

What We Offer

Competitive salary plus performance bonus. Manufacturer training and career progression. 30 days annual leave. Pension, life insurance, and healthcare benefits. Cycle to Work Scheme and long service awards. Enhanced maternity & paternity leave. Job security and clear progression opportunities.

Additional Information

This is not an exhaustive list of duties. The post holder may be required to undertake other reasonable tasks as directed. Donnelly Group reserves the right to expand shortlisting criteria.

Equal Opportunities

Donnelly Group is an equal opportunities employer.



What you will need


Required criteria


Minimum of two years in an administrative role Experience in a busy and demanding environment Good organisation and time management skills Excellent attention to detail and time management Strong IT skills, knowledge of the Microsoft suite, previous experience with a CRM system would be an advantage Knowledge of claims processes, in particular warranty or finance concerns would also be an advantage Knowledge of the motor industry would be an advantage, but is not essential as full training will be provided * Strong problem solving ability to identify and resolve issues in a professional and empathetic manner