Job Description

About The Role

There has never been a more exciting time to join Donnelly Group and advance your career. With our new Volkswagen & Skoda showrooms now open in Ballymena, we can offer excellent facilities, industry?leading pay, and full training to support your continued development.


As a Volkswagen Group Warranty Administrator, you will be responsible for the accurate and efficient processing of warranty claims in accordance with Volkswagen Group policies and procedures. This includes the submission, tracking, and reconciliation of claims to ensure maximum reimbursement while maintaining compliance with all warranty standards.

About The Role

Key Responsibilities

Process and submit warranty claims accurately and on time using Volkswagen systems. Review repair orders for completeness, accuracy, and policy compliance. Track claim statuses, follow up on pending claims, and resolve rejections or denials. Stay current with Volkswagen warranty policies, technical bulletins, and recall campaigns. Work closely with technicians and service advisors to ensure proper documentation and diagnostics. Prepare and maintain records for warranty audits and compliance reviews. Communicate with Volkswagen warranty representatives to resolve claim and policy issues. Assist with goodwill requests and warranty-related technical queries. Maintain organised records of all warranty submissions and correspondence. Provide training or guidance to service staff on warranty procedures as required.

Candidate Requirements

Experience in warranty administration (Volkswagen or VAG brands preferred). Familiarity with VW systems desirable. Strong attention to detail and accuracy. Excellent organisational and communication skills. Proficiency in Microsoft Office. Ability to work independently and under pressure.

What We Offer

Competitive salary plus performance bonus. Manufacturer training and career progression. 30 days annual leave. Pension, life insurance, and healthcare benefits. Cycle to Work Scheme and long service awards. Enhanced maternity & paternity leave. Job security and clear progression opportunities.

Additional Information

This is not an exhaustive list of duties. The post holder may be required to undertake other reasonable tasks as directed. Donnelly Group reserves the right to expand shortlisting criteria.

Equal Opportunities

Donnelly Group is an equal opportunities employer.

Required Criteria

Minimum of two years in an administrative role Experience in a busy and demanding environment Good organisation and time management skills Excellent attention to detail and time management Strong IT skills, knowledge of the Microsoft suite, previous experience with a CRM system would be an advantage Knowledge of claims processes, in particular warranty or finance concerns would also be an advantage Knowledge of the motor industry would be an advantage, but is not essential as full training will be provided Strong problem solving ability to identify and resolve issues in a professional and empathetic manner

Skills Needed

Data Entry and Basic Computer Skills, Flexibility and Adaptability, Attention to detail, Working Under Pressure, Planning and Organising

About The Company

The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh.


Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland.


We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.

Company Culture

Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a 'Foundation Day'; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.

Company Benefits

Vacation, Paid time off, Performance bonuses, Paid sick days, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Free parking, Cycle to work, Referral bonus, Competitive salary, Family and friends rates, Long service recognition, Employee Assistance Scheme, Perks Card, Wellbeing Scheme, Work With Charities, Social Opportunities, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Long service awards, Service recognition increases to annual leave, Company employee App

Salary

Not disclosed