Job Description

Join Nobia as a Warranty Co-ordinator and help us deliver exceptional customer service.

We're looking for a customer-focused, proactive, and organised Warranty Co-ordinator to play a key role in managing product warranty requests and supporting customers throughout the process.

What's in it for you?

You will earn a salary of 25,494.48

Hybrid working, 3 days in the office, 2 days from home

Up to 80 % colleague discount

on our furniture (dream kitchen, anyone?)

Cycle to Work scheme

Subsidised canteen on-site

Virtual GP

access and 24/7 Employee Assistance Platform

Discounts

with over 200 high street brands

Refer a Friend rewards

What you'll be doing:

Understand and support the full warranty process to make sure service levels are met Provide guidance and assistance to customers, ensuring they feel supported at every stage Communicate information accurately and efficiently to customers and management Respond to incoming calls and written correspondence in accordance with agreed service levels Process documentation and be responsible for the onward process to relevant stakeholders Analyse and provide feedback on all enquiries received within the department with a view to implementing actions
At Nobia, you'll be part of a supportive team where your ideas are valued and your experience makes a real impact. With great products, strong customer demand, and industry-leading training, you'll have everything you need to thrive.

Who we're looking for

We're looking for a passionate person who thrives in a customer-focused environment. You'll succeed if you...

Great communication and interpersonal skills Effective telephone handling technique Are not afraid to make decisions and use your own initiative High organisation skills to be able to adhere to agreed working practices Problem solving skills to be able to find a solution for all customers Someone who is keen to embrace our values: Care, Deliver and Inspire

About Nobia

You will be joining the Nobia group, with our biggest UK brand being Magnet Kitchens. We've been shaping the heart of the home for over 100 years. From our award-winning kitchen designs to UK-based manufacturing, we're proud to be the UK's number one specialist kitchen provider. But our real strength? Our people. Their passion and creativity ensure every kitchen is built to last and loved for years. As we continue our exciting transformation journey, we're open to fresh ideas--so even if you don't tick every box, we'd still love to hear from you.


You'll thrive in this role by living and breathing our core values --

Care, Deliver, Inspire.

Find out more at: Magnet Careers - Nobia


We are committed to providing equal opportunities for all candidates. If you require any reasonable adjustments to participate in the recruitment process please make us aware.

#LI-Onsite

#Magnet