Job Description

Who are we?
Thames Water is the UK\'s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.

What you\'ll be doing
Every year, we carry out over 500,000 tests on samples of water that we routinely collect from our treatment works, reservoirs, and randomly selected customer properties, to ensure your drinking water is of the highest quality.

• Collecting samples from treatment works, reservoirs, and customer addresses; will involve regular cold calling, so a high level of assurance and strong customer service skills is an absolute necessity. These samples will be your responsibility to test for the relevant testing which has been requested. You will have access to the equipment you need to complete testing on your vans, this will include bottles, thermometers, and other relevant equipment required for your role
• You\'ll oversee managing the maintenance of your sampling records and sampling equipment to UKAS and DWI standards.
• Planning your workload and delivering monitoring program, liaising with the Technical Scheduling team, CSWQ group, and Process Team for technical data and Regulatory and Performance team for all reactive work, all in line with Company Protocols.
• Other duties will include investigating possible supply issues, whilst effectively planning routes and collection programs.
• Arranging appointments with customers and sampling customer complaints and taking part in events.
• Taking part in an out-of-hours roster which includes weekends working on a rotation.
• Driving is a huge part of this role so to be happy driving for a large portion of your day

What you should bring to the role

• Have excellent customer service skills are needed as you will be visiting customer homes on behalf of Thames Water.
• Have the confidence to cold call upon residential and commercial properties
• A clean manual driving license is essential, journey planning and route-finding demonstrate efficiency as well as good driving knowledge as you will be working as part of a busy team across a wide geographical area
• Be organized and work well on your own
• Have excellent attention to detail, as you will have to keep records of all samples taken daily.
• Have existing knowledge or be open to learning about the water industry and processes relevant to this area of work.
• Have excellent written and oral communication and interpersonal skills as well as being computer literate.

What\'s in it for you?
This is a unique role within Thames Water allowing you to have complete control over your day-to-day work. You will be visiting customers directly at their homes and taking water samples ensuring the standard of drinking water Thames Water provides is always to the best standards possible. You really will be working on the front line and be the face of Thames Water.

Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with a length of service and a wider benefits scheme.
If you join our team, you\'ll enjoy a fulfilling career, flexible working arrangements a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your well-being.

We\'re also proud to embrace and promote diversity and believe that creating a workforce that reflects the communities we serve will help us to thrive. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

We deliver life\'s essential service to our customers, communities, and the environment can thrive. This means, that when a crisis happens, we all rally around to support our customers. As part of Team Thames, you\'ll have the opportunity to sign up to support our customers on the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It\'s also a great opportunity to learn more about our business, meet colleagues, and a earn bit of extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can\'t consider any further applications, so please submit your application as soon as possible to avoid disappointment.

Testimony:
Water Quality Technician:
\xe2\x80\x9cNo day is ever the same in Thames, but we are playing our part and protecting public health\xe2\x80\x9d

Pertemps