Job Description

Are you looking to grow your skills in a role that blends creativity with technology? Are you looking for a role that offers structured development and real-world experience? We have an exciting new opportunity to join our dynamic Web Team, a space where collaboration, innovation, and digital excellence thrive.


As a Web Support Apprentice, this role places you at the heart of our digital operations, working as part of a team that's shaping how we connect with our audiences online. Whether you are looking to broaden your technical expertise or deepen your understanding of web strategy, it's a unique chance to make a meaningful impact.


Working in our Web Team of 3 (including you), you will play a key role in strengthening our digital presence -- contributing to impactful projects, supporting day-to-day operations, and collaborating with colleagues who are passionate about delivering engaging, user-focused online experiences. You will gain hands-on experience with a wide range of tools and technologies, and help deliver accessible, consistent, and high-quality web content.

What's in it for you:

25 days holiday (+ bank holidays) Annual flu jab Access to flexible pay and financial wellbeing resources, including being able to apply for a loan after 6 months with Stream Generous company pension plan Death in service of 3x your salary, if you join the company pension scheme Enhanced maternity, paternity, adoption and sick pay Mental health and wellbeing support for all, including our own Mental Health First Aiders 25% discount on food and drink at Shepherd Neame Managed Houses 25% discount on overnight Managed House Hotel bookings Up to 40% discount on own-brand beer and cider purchased from the Visitor Centre Shop at Faversham Instant access to discounts with high street retailers, supermarkets and more! Birthday Club exclusive offers and discounts The drinks are on us during monthly get-togethers for team members in our Visitor Centre, along with our Summer and Christmas parties The opportunity to develop & move within the Support Office, Brewery & our pubs Join our reward and recognition platform, Sheps Hut Benefit from the support offered by the Licensed Trade Charity to those working in the brewing industry Receive one additional day of paid leave per year to volunteer for a charity of your choice Working Hours: Full-time, 37.5 hours per week. 08:30 17:00, Monday to Friday with 1 hour lunch (unpaid)

Duties and Responsibilities:

Reporting to our Webmaster, you will be supported through three key phases:


Foundation Phase (months 0 - 6): Learn the tools and processes

Familiarise with key platforms, including Drupal, WordPress and M365 apps Shadow the Webmaster and assist with websites, domain records, and access permissions Review and document live websites for accuracy, consistency and brand alignment Log and track support requests through the IT Helpdesk system
Active Contribution (months 6 - 18): Take ownership and support users

Update content on pub and hotel websites (e.g. menus, opening hours, events) Manage email accounts and user access Support onboarding process and troubleshoot web issues Create and manage training materials, documentation and knowledge base
Longer-Term Aspirations (Post-18 months): Lead and Innovate

Deliver light-touch training Support digital unification and website migration Conduct performance and security checks on pub websites and services

The Ideal Candidate

:

A strong interest in websites, design, or technology Basic IT skills and familiarity with Microsoft Office Clear communication and a collaborative mindset Attention to detail and a curiosity to learn Good organisational skills and ability to manage tasks Ideally enrolled in a Digital or IT-related qualification No prior experience required -- just enthusiasm and a proactive approach!



Shepherd Neame may be Britain's oldest brewer but our approach is anything but old-fashioned. We are an authentic, independent business, yet flexible and agile, and that has enabled us to survive and thrive based on the following Sheps Skills:



Working Together Pride and Passion Authenticity Sheps Spirit

Who are we?

Britain's oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office.







Diversity, equality, and inclusion matter to Shepherd Neame. If you think you would be suited this role we would welcome your application regardless of age, disability status, ethnicity, gender, religion or sexual orientation. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.