Job Description

An exciting opportunity has arisen for an administrator with previous supervisory experience to join the Accident & Emergency service at Moorfields Eye Hospital, supervising the admin team at the weekends and Mondays (including bank holidays).

The working pattern for this part-time role is:

Saturday & Sunday Variable shifts between 08:00-19:00- shifts allocated on a rota basis according to department needs



Monday 13:00 -21:00(including bank holidays)



The post holder will support the administrative team to provide a comprehensive and efficient reception and administration service. Effective communication, attention to detail and excellent customer service principles are essential skills required for this role.



The successful candidate will have the opportunity to develop leadership skills through the internal learning and development programme.



Provide comprehensive and efficient reception and administration service both in person and virtually for video consultations.



Coordinate work of the A&E coordinators on day to day basis.



Supervise, train and support A&E coordinators to deliver excellent customer service to patients.



Overall management responsibility for delegated members of the admin staff.



Working with service managers to ensure key performance indicators are met.



Using patient administration systems to manage patient registration, appointment bookings and referrals.



To be responsible for ensuring high standards of data entry and quality are achieved and sustained across the service.



To provide cross-cover within the supervisor team when required.



Liaise with teams across the hospital network to resolve patient queries.



Based in the vibrant and fast developing high tech quarter centred around City Road, Hoxton and Shoreditch, we have:



A lively working atmosphere

Easy and quick transport links

Affordable housing in the coolest new developments right on the doorstep

Career development opportunities for staff at all levels

A range of attractive benefits that include eye care, generous holidays, and an excellent pension scheme.



Please see the job description for full details of the role and responsibilities for this post.



To provide supervision and support to the A&E co-ordinators within the relevant clerical team on a day-to-day basis.



To provide effective clinic and A&E reception management, reducing over-booking of clinics and helping to ensure a positive experience for patients.



To provide a professional, comprehensive and efficient reception and administration service to the Trust's General Ophthalmology (Primary Care) and Urgent Care clinics and A&E services based at Moorfields Eye Hospital, City Road.



To promote a positive image of the trust's services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first.



To be responsible for ensuring high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.



To ensure adherence to the Trust's Access Policy at all times.



To work as part of a service team and provide cross- cover as and when required.



To actively reduce the number of hospital appointments not attended by confirming follow-up appointments with patients face-to-face where possible.