Job Description

About the role

Please note: This is a weekend-only position. However, it is available as a job share opportunity.

Are you a proactive individual who can effectively communicate with visitors from all over the world?

The Bodleian Libraries is looking for an individual with exemplary customer service to be the main point of contact during weekends for all individual visit enquiries, displaying tact and diplomacy with visitors and group bookers from around the world and key stakeholders within the University.

Putting our visitors first, you will support in developing and marketing new products to maximise income generation opportunities both within the Bodleian Libraries and across Oxford.

You will provide outstanding customer service to visitors, responding to telephone and email enquiries and listening to and understanding their requirements, ensuring customer satisfaction and repeat bookings. You will collate and review visitor feedback, responding to online feedback in a timely manner. You will collate relevant ticketing and sales data, creating monthly reports for the Tours and Visitor Experience Manager.

This is a permanent, part-time post, working 14 hours per week.

About You

You will have experience of accurately recording and collating data.

You will also be highly organised and have excellent IT skills, including a good working knowledge of Microsoft Excel.

You will be able to build strong relationships with internal and external stakeholders.

Excellent interpersonal skills, with experience of delivering outstanding customer service in person and via email and telephone communication, is also essential.

What We Offer

As an employer, we genuinely care about our employees' wellbeing and this is reflected in the range of benefits that we offer including:
An excellent contributory pension scheme 38 days of annual leave A comprehensive range of childcare services Family leave schemes Cycle loan scheme Discounted bus travel and Season Ticket travel loans
More information is available at https://hr.admin.ox.ac.uk/staff-benefits

Diversity

Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.

We are committed to ensuring that our recruitment processes are inclusive and accessible. If you require the job description or any other materials in an alternative format, or if you would like to request any adjustments to support you through the application or interview process, please contact the recruitment team at recruitment@glam.ox.ac.uk.

How to apply

You will be required to upload your

CV and the attached supporting evidence form

as part of your online application. The supporting evidence form lists each of the essential and desirable selection criteria, as listed in the job description - please explain how you meet each one. CVs alone

will not

be considered.

The Chair of this recruitment panel will be Jake Firth, Tours and Visitor Experience Manager, who can be contacted with enquiries relating to the role (Jacob.firth@bodleian.ox.ac.uk). General queries about the recruitment and application process should be directed to the Recruitment team within our Human Resources department (recruitment@glam.ox.ac.uk).

Only applications received online by 12.00 midday (BST) on Monday 23 June 2025 can be considered. Interviews are expected to take place on Wednesday 2 July 2025.