Job Description

Welfare Administrator - (Full Time, Mon-Fri)

Office-based - Waltham Abbey
Monday to Friday (7.5 hour shifts between 8:00am - 6:00pm)

Are you organised, compassionate, and looking to make a difference? We're looking for a Welfare Administrator to join our office in Waltham Abbey and help support individuals in vulnerable situations.

What you'll be doing:

Your main responsibility will be to identify and manage cases where debtors are in vulnerable circumstances, but your day will also include:

Coordinating confidential communications by email, phone, CMS and other channels Handling sensitive and high-priority cases with professionalism Reviewing and capturing evidence of medical or financial vulnerability Creating and updating payment arrangements in CMS Preparing and formatting reports, letters, and case updates Ensuring compliance with company policies and procedures
This role is fully office-based, and you'll be working between the hours of 8:00am and 6:00pm.

What we're looking for:

Excellent communication skills, both written and verbal Empathy and professionalism when dealing with sensitive situations Good organisational skills and attention to detail Ability to follow processes and work independently Previous admin or customer service experience is helpful but not essential - full training provided

What we offer:

23 days holiday + bank holidays Pension scheme Access to a benefits platform and Employee Assistance Programme (EAP) Regular company events and a welcoming team environment
Job Type: Full-time

Pay: 25,000.00 per month

Benefits:

Casual dress Company events Company pension Employee discount On-site parking
Application question(s):

Do you have a clear credit history?
Experience:

administrative: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person