Job Description

Purpose of the Post

To provide comprehensive information, advice and support on welfare benefits and tax credit concessions and other welfare services provided by voluntary and statutory bodies to carers and their families across the City & County of Swansea.

Main Areas of Responsibility

Advice and Information

To provide advice and information to carers and their families on the services available to support them.

To liaise with the Department of Work and Pensions, the Local Authority and other statutory bodies to establish benefit entitlement for carers.

To assist carers and their families with the completion of forms and/or documentation in application for services or welfare benefits.

Demonstrate in-depth knowledge of welfare benefits especially those related to disability and ill health

Explain welfare benefit rules and who can claim, checking that clients are

claiming all the benefits they are entitled to and demonstrate an understanding of welfare benefits interact with each other

Discuss options and courses of action with clients.

Ensure all service users are treated with dignity, respect and empathy

Offer wider income maximisation support including council tax reductions and any relevant grants that the carer may be eligible for.

Keep up to date with relevant legal and policy changes and welfare reforms

In agreement with the CEO undertake home visits within the City & County of Swansea as appropriate.

Administration

To maintain clear, accurate and up-to-date case records.

To provide relevant statistical information on a monthly, quarterly and annual basis.

Awareness Raising

To conduct other activities including talks and attending events to raise awareness of Swansea Carer Centre and the welfare benefits service and the needs of carers.

Monitoring & Good Practice

To provide reports to aid the effective monitoring of the service.

To maintain up to date knowledge of all legislation and law relating to social security and other related rights and statutory practice. This includes attending appropriate welfare rights training courses.

General

To participate as a member of the staff team.

To work at all times within the philosophy and policies of Swansea Carer Centre.

To comply with the Health & Safety at Work Act 1974 and with Swansea Carer Centre policy, paying particular attention to the reporting of dangerous situations.

To respect the personal choice and lifestyles of colleagues, carers and people with care needs, ensuring that Equal Opportunity and Diversity principles are applied at all times.

To ensure confidentiality is maintained at all times.

To comply with the Code of Conduct.

To undertake any other duties that may be considered commensurate with the level of the post.

Swansea Carer Centre

Welfare Benefit & Support Worker

Person Specification

Essential Knowledge, Skills and Experience

Evidence of a good general education

Experience or knowledge gained in a benefits advice environment

Can demonstrate knowledge of UK's welfare benefit and tax credit system, particularly benefits available to carers and their dependants

Experience of income maximisation

Knowledge of statutory and voluntary agencies providing services for carers

Experience of supporting and/or facilitating groups

Experience of using computer software applications including email, internet and Microsoft Office (Word, Excel and Access)

Able to communicate effectively both verbally and in writing, adapting style to suit the audience

Good administrative and organisational skills

Ability to work within a small dedicated team that is sometimes under pressure

Commitment to equal opportunities and anti-discriminatory practice.

Empathetic attitude and experience of supporting people who may be experiencing difficult challenges.

Desirable Skills

Ability to communicate in Welsh

Experience of advocacy work

Confidence in public speaking

Knowledge of the local voluntary

Job Type: Full-time

Pay: 27,500.00 per year

Benefits:

Additional leave Casual dress Company pension On-site parking Sick pay Transport links
Language:

English (preferred)
Work Location: In person

Application deadline: 01/08/2025