Job Description

Salary

27,711 to 30,060 pro-rata (pay award pending)

Contractual hours

22.2

Basis

Part time

Region

Rotherham

Job category/type

Administration/Clerical

Date posted

24/06/2025

Job reference

REQ20560

attachment
Benefits Package.doc

Directorate - Adult Care Housing & Public Health



Part Time, 22.20 Hours (3 days) Monday, Tuesday and Friday, permanent



Join Our Team as a Wellbeing Advisor - Adult Contact Team



Are you passionate about helping others?

Thrive in a fast-paced environment where no two days are the same?

If you're a great listener who can guide people to the right support, this could be the perfect opportunity for you.

About the Role

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As a Wellbeing Advisor in the Adult Contact Team, you'll be at the frontline of adult social care and occupational therapy referrals for Rotherham residents. You'll often be the first point of contact, offering timely advice, information, and guidance to customers, carers, and professionals.



This dynamic role involves:


Handling enquiries via phone, email, and occasionally face-to-face. Collaborating with colleagues and external partners such as the NHS and Police. Supporting individuals with requests for Care Act assessments, occupational therapy, safeguarding concerns, carers assessments, and general advice. Promoting independence through early intervention, short-term support, and assistive technology referrals.




You'll be part of a supportive, motivated team that values learning and partnership working. Full induction, ongoing training, regular supervision, and team meetings are provided.



Working hours on a rota basis are between- Monday to Friday, 8:30am - 5:30pm.

The work pattern for this role will be Monday, Tuesday and Friday.

About You

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We're looking for someone who:


Has experience working with vulnerable adults. Can manage a busy workload independently and respond to unexpected situations with initiative. Is compassionate and committed to making a difference. Communicates clearly and accurately, even when dealing with complex or sensitive information. Can negotiate tactfully and handle potential conflict professionally.




If you would like an opportunity to discuss this role further please email sharon.dudill@rotherham.gov.uk


This post involves working with adults and therefore if successful you will be required to apply for a disclosure of criminal records check at an enhanced level. Further information about the Disclosure Scheme and can be found at www.gov.uk/disclosure-barring-service-check


Rotherham Metropolitan Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.


Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information, please visit our website.


Until 31st March 2026 employees paid at Band D and above are subject to a temporary pay reduction of 1.15% spread out by means of a monthly deduction from each pay period over the full financial year. In recognition of implementing this temporary measure, those who experience a pay reduction will be awarded three additional days leave (pro rata for part-time).