Job Description

Wellbeing Services Ops Lead EMEA
Job ID
258618
Posted
29-Jan-2026
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
London - England - United Kingdom of Great Britain and Northern Ireland
This role is responsible for the operational execution, governance, performance management, and compliance of the client's Health & Performance (H&P) facilities and third-party supplier contracts across EMEA. The role translates the regional H&P strategy into reliable, high-quality, and compliant daily service delivery. We are looking for an action-oriented manager dedicated to process excellence and data-driven results.
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Key Responsibilities
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Service Delivery and Governance

Manage operational delivery and quality assurance for third-party Wellbeing service suppliers across a multi-country EMEA portfolio. Ensure rigorous adherence to contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and established Standard Operating Procedures (SOPs). Act as the primary operational point of contact, driving efficient issue resolution and process improvement initiatives across all managed sites. -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

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Compliance and Performance Reporting

Oversee the accuracy and completeness of all operational data, metrics, and reporting necessary for internal and client reviews. Manage site-level compliance requirements, ensuring all Health, Safety, and Quality (QHSE) documentation and audits are executed and maintained to the required standard. Support financial integrity by verifying supplier invoices and tracking operational expenditures against budget allocations. ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

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Strategic Support and Mobilisation

Provide necessary operational assistance during major project phases, including the mobilisation of large, new corporate campuses within the EMEA region. Collaborate with the Lead to implement new regional service models and optimise existing supply chain partnerships. ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Candidate Profile

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Operational Management: Minimum 4+ years of professional experience managing complex, multi-site operational contracts, facilities services, or large-scale corporate programs across the EMEA region. Process Excellence: Demonstrated ability to implement and enforce standard operating procedures and best practices in a high-volume, regulated environment. Data Driven: Proven capability in collecting, analysing, and presenting quantitative performance data (KPIs/SLAs) to inform operational decisions. Interpersonal Skills: Excellent communication and stakeholder management skills, capable of maintaining high-trust relationships with both suppliers and internal teams. Mobility: Willingness and ability to travel across the EMEA region as required for site audits and performance reviews. Language: Fluent written and spoken English is required. ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------


CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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