Job Description

Calisen is a leading provider of metering solutions, delivering essential support to energy suppliers and helping households become more energy efficient. As part of our growth, we are seeking a proactive and detail-oriented Work Dispatch Assistant to join our dynamic Work Dispatch Team.


As a Work Dispatch Assistant, you will play a vital role in ensuring the efficient scheduling and allocation of work orders. By effectively managing work schedules, optimising travel routes, and ensuring resources are correctly assigned, you will help maximise productivity and ensure customer satisfaction.

Key Responsibilities:

Schedule work orders using internal and external systems to ensure optimal route planning. Monitor work orders and address risks to ensure timely attendance and completion. Reallocate work orders as required to ensure resources are effectively utilised. Manage emergency work orders to minimise disruption to planned schedules. Collaborate with Field Managers and operatives to ensure work is attended within agreed timescales. Accurately update work management systems and escalate issues as necessary. Communicate with customers regarding engineer arrival times and reschedule appointments where needed. Respond to queries from field operatives and management teams regarding work scheduling.

What We're Looking For:

Proficient in Microsoft Office with strong computer literacy. Excellent communication and interpersonal skills. Strong organisational and administrative abilities. Ability to work independently and collaboratively in a team environment. Numerate and able to manage time-sensitive deadlines effectively. Enthusiastic and self-motivated with a proactive mindset.

What We Offer:

Salary

: 24,570 salary per annum, with our annual salary review ensuring your efforts are always rewarded.

Birthday Off

: Celebrate your day, on us!

Life Assurance

: Protection for you and your loved ones (4x your salary).

Enhanced Maternity & Paternity Leave

: Supporting you through life's biggest moments.

My Rewards Platform

: Discounts from hundreds of top retailers, just for being part of the team.

30 Days Holiday

: Increasing to 33 days with service (including bank holidays).

Company Sick Pay:

Supporting you during unexpected health challenges.

Pension Plan

: Secure your future with our robust pension scheme.

Health-Shield Benefits Program

: Enjoy discounts, claim back on health expenses, and more.

24/7 Employee Assistance Plan

: Because your mental health matters.

Professional Growth Opportunities

: Join a rapidly expanding market leader where your career can thrive.
Please note: All successful candidates must pass a criminal record check, provide us with 5 years' work references, and prove their eligibility to work in the UK

The Company

We're part of the Calisen Group, leading the way in smarter, more sustainable energy. From smart metering and EV charging to data services and heat electrification, we power the future.

Why Join Us?

We're a proud Real Living Wage employer, committed to fair pay and a thriving workplace. We celebrate diversity and are an inclusive, equal opportunity employer. We support reasonable adjustments throughout the recruitment process, just let us know what you need. Please note that all successful applicants will undergo relevant employment reference, background, financial and criminal record checks, appropriate for the role offered. * We are partnered with Cappfinity to deliver psychometric and situational assessments. These tools help us better understand your natural strengths and how you might approach real-life scenarios relevant to the role. If your application progresses, you'll receive full details and support to complete the assessments.