Job Description

An exciting opportunity has arisen to join our Workflow team at Testvale Surgery.

We are currently recruiting for a part-time workflow clerk to work closely with a friendly and approachable team across both clinical and non-clinical staff.

We are looking to appoint a Workflow Clerk who can help the practice in capturing, maintaining and filing medical records received by the Practice on a daily basis.

The successful candidate will possess a good general education, will have good IT skills and be able to communicate effectively with colleagues and our clinical team. You will need to use your own initiative to ensure that the needs of the patients are being met.

You will possess a strong team ethos, will be friendly and able to convey a positive image of the practice to Partners and patients and will be ready to work with our existing team.

Overview of your organisation

Testvale Surgery has its roots in Totton going back over a century and since 1987 has been at our present location on Salisbury Road. We are passionate about the care we provide for our patients and always try to offer convenient appointments and the highest quality care. We have well-established charitable support in the Friends of Testvale Surgery, who help us to improve the care we provide for our patients.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this , the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Reporting potential risks identified.
Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.
Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources.
Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members. Communicate effectively with patients and carers. Recognize peoples needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in audit where appropriate.
Job Types: Part-time, Permanent

Pay: 12.41 per hour

Benefits:

Company pension
Application question(s):

Do you have excellent communication skills (written and oral)? Are you able to multitask and problem solve? Do you have good IT skills including computer hardware and software?
Education:

GCSE or equivalent (required)
Language:

English (required)
Work Location: In person