Job Description

Workforce Management Professional

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Job Req ID: 49840
Posting Date: 4 Aug 2025
Function: HR
Unit: People & Culture
Location:
Snowhill, Birmingham, United Kingdom
Salary: Competitive salary & benefits

Why this job matters

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This is an exciting opportunity for a professional to support People & Culture and the Networks, Corporate Units and Digital business' in making better decisions, ensuring we have the right people in the right place at the right time to deliver improved business performance. This role will support the Workforce Management Specialists and People & Culture team to deliver end to end workforce planning, forecasting, reporting and analysis, as well as transformation projects including management of consultation schemes.

What you'll be doing

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Track Workforce Metrics:

Monitor and analyse key workforce metrics to identify trends and issues. Create comprehensive workforce reports and visualizations using pre-defined templates, tools, and technologies.

Monitors workforce planning initiatives

and identifies continuous improvement opportunities within the workforce management processes.

Collects and consolidates workforce data

to maintain data accuracy and integrity, as well as maintaining compliance with data privacy regulations.

Supports the ongoing position management activities

such as job role corrections and re-organisation position changes.

Supports the setting up and management of redundancy and voluntary paid leaver schemes

, in collaboration with People & HR Services

Shares knowledge on workforce insights and provides consultation

to HR and business unit teams, to drive stronger data-led storytelling capabilities across the in-unit P&C function.

As part of an agile P&C organisation, this role involves participating in cross-functional teams

and contributing expertise to projects outside of primary specialisation to deliver value across multiple HR domains.

Support Workforce Planning:

Assist the in-unit workforce planning team and the broader People & Culture function with analysis on workforce trends, potential risks, and opportunities.

Ensure Data Integrity:

Collect and consolidate workforce data to maintain accuracy and integrity, ensuring compliance with data privacy regulations.

The skills & experience you'll need

Numerate, with strong analytical capability

and ability to work wide ranging datasets,

Advanced Excel Skills:

Experience with Microsoft Excel for data analysis.

Stakeholder Management

: Organises, monitors, and improves relationships with stakeholders across the business

Strong IT and data management skills

- highly competent in Microsoft Office applications (e.g. Excel, PowerPoint). Knowledge of HR systems (e.g. SAP Success Factors) and/or data tools (e.g. Qlik, Power BI / Pivot / Automate) is desirable.

Commercial Acumen

: Possesses knowledge of critical business concepts relevant to the business unit and demonstrates the ability to use deep business knowledge to inform decision-making.

Data Dashboards

: Tracks, analyses, and displays key performance indicators, metrics, and data points.

Growth Mindset

: Continuously seeks opportunities to grow new and existing skills, with a commitment continuous learning and reflection

Inclusive Leadership:

Leverages diversity of thought and inclusive thinking to maximise the effectiveness and success of teams, policies, practices, and products

Tenacious attention to detail -

ability to check, spot potential issues, challenge and ask questions. High standards, proud of how work is presented.

Able to work independently

and prioritise work to deliver within tight timescales.

Our leadership standards

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Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

What's in it for you, what are the benefits?

A competitive starting salary embedded in a comprehensive total rewards package, including a 10% on-target bonus. Pension plan: Contribute 5%, and BT will contribute 10%. Generous annual leave: 25 days (plus bank holidays), increasing with service. Inclusive family leave policies: 18 weeks' paid leave, and up to two weeks' paid leave for carers, regardless of family structure. A wide range of flexible benefits, including cycle-to-work, private healthcare, season ticket loans, and retail discounts, including our BT shop. World-class training and development opportunities in an inclusive environment. Discounted broadband, mobile, and TV packages, including Discovery+ and TNT Sports.

About us

BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.



Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.



While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies.



Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.



We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.