Job Description

People are at the heart of Heathrow. Not just the millions of passengers who travel, trade, shop, eat, connect and explore with us every year, but also the thousands of colleagues who go the extra mile to give every one of them the best airport service in the world. In the People team, we partner with people across our business to help to make Heathrow a place where everyone is accepted for who they are and can achieve their best.


We're a community of human resources and health and safety professionals, encompassing all aspects of HR and wellbeing. Whether your passion is in business partnering, reward, learning and development, or any other specialist area, you'll be part of a team creating and delivering Heathrow's innovative People Strategy. We are committed to being a truly inclusive organisation that represents the diversity of the local community at every level.





There's no place like Heathrow - for the buzz, for the variety, for the sense of belonging and for the chance to go on a really fulfilling career journey. We're passionate about our colleagues' experience, making Heathrow a great place to work and creating careers, not just jobs.



This is a fantastic opportunity for a confident and dynamic individual to lead and optimise Heathrow's comprehensive workforce planning controls and governance, playing an instrumental role in building Heathrow to deliver our Expansion plans. In this pivotal role, you will ensure ongoing, accurate insight into our workforce and capabilities, supporting impactful strategic decisions. You'll play a significant part in driving large-scale organisational change and transformation programmes, while staying at the forefront of external workforce trends, including new technologies and automation.



Managing and optimising Heathrow's workforce planning controls and governance to help establish and build the new organisation for Heathrow's expansion, ensuring accurate visibility of workforce data for strategic decision making. Supporting and helping to deliver major Organisation Design, Organisation Effectiveness and People Change programmes. Maintaining and improving organisation charts and the organisational baseline, driving automation and simplification where possible. Managing and enhancing the (JD) bank, ensuring consistency, quality, and adherence to standards and principles. Analysing workforce data to identify trends, patterns and improvement opportunities, such as attrition, to help drive effective workforce management.

Previous experience of working in a workforce management role, in a complex organisation. Proven strong Excel and data skills. Personal flexibility, agility and resilience to adapt to changing organisational needs. Strong collaboration and communication skills and the ability to build relationships across the business, an ability to challenge appropriately and to be able to hold others to account. Extremely well organised with excellent time management skills and the ability to manage multiple priorities and meet deadlines in a fast-paced environment.

There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.


Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.


It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.


Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow . Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.