Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Workplace Support

Role Purpose

Reporting to the Soft Services Manager, you will ensure onsite delivery of Workplace operations within your buildings of responsibility are delivered on time and to a high standard.

Being the sites champion, an ambassador for our services, ensuring standards are as expected, being the go to person for site. Building relationships with all users, supporting the Site management through administrative tasks, engaging at every opportunity.

What this job involves

• Perform administrative tasks in support of the account.
• Understanding of Workplace services and process in order to maintain work order KPI objectives.
• Provide timely and accurate management information for use by the Account team.
• Enhance service delivery through best practice and the effective use of systems and equipment.
• In depth knowledge of contract systems for finance and operations
• Relationships with both direct and indirect supply partners.
• Conduct daily audits and liaise closely with service providers (Cleaning, Catering, Reception, Helpdesk, Security, Grounds, Porterage, Events, Maintenance and Projects) to report and resolve issues.
• Escalate any non-performance to ensure a swift response to all service issues.
• Problem solving, seeking solutions proactively.
• Recording of audit outcomes via CAFM system, ensuring that all service requests are allocated to the appropriate supply partner and closed out accordingly.

• Provide all services in a prompt, efficient and professional manner to both internal and external customers.

HSSE

• Work within the requirements of the client and JLL\'s Health & Safety policy, ensuring that all non-conformances and opportunities for improvement are reported to the Workplace Management Team
• Good understanding of near Miss reporting/unsafe acts and conditions.
• Identify report and follow up faults, defects, complaints and potential hazards
• Support JLL & Clients goals for Sustainability through service and innovation

Client and Customer Satisfaction:

• Service Quality and Delivery \xe2\x80\x93 did we deliver what we promised on time
• Good communication \xe2\x80\x93 responsive to the requirements and changes
• Deliver \xe2\x80\x98best in class\xe2\x80\x99 Customer Service and Satisfaction
• All building users\xe2\x80\x99 needs to recognize them as the contact for Workplace services in their buildings
• Conduct daily audits and liaise closely with service providers (Cleaning, Catering, Reception, Helpdesk, Security, Grounds, Porterage, Events, Maintenance and Projects) to report and resolve issues.
• Embrace and utilize technology to capture and facilitate improvements.
• Proactively log jobs and make changes before building users have a chance to notice.
• Develop and maintain excellent client relationship based on open and honest communication
• Be responsible for the image and visual standards of all external and internal and related communal areas, wherever appropriate.
• Be responsible for the confident and efficient delivery of day-to-day delivery of Workplace services.
• Flexibility may be required within your working hours to accommodate the operation

Desired skills and experience for this job:

Qualifications & Experience:

• A good knowledge of IT Microsoft applications i.e. Word, Excel, PowerPoint
• Ability to operate in a confident, polite and approachable manner
• You will need the ability to plan and prioritize
• Have strong organizational skills, for records management etc.
• PC Literate \xe2\x80\x93 understanding of how to use the technology as a tool
• A demonstrable understanding of the Workplace services
• Good presentation and above average interpersonal skills

Every day is different, and in all these activities, we\xe2\x80\x99d encourage you to show your ingenuity.

#LI-JB2

Location:

On-site \xe2\x80\x93Buckinghamshire, GBR

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.

Jones Lang LaSalle