Job Description

Due to our continued and sustained growth in the Facilities Management industry we are looking for a dedicated, talented individual looking to progress or start their career in the FM industry.

The company has an excellent reputation in the FM industry and has become one of the go to names for fabric maintenance.

Point of contact for reactive, planned and projects, received by telephone and e-mail. Logging new enquiries on to our Bespoke CRM system Mobilisation in relation to reactive works, planned maintenance and Projects. Inputting planned activities in to concept to ensure that PPMs take place within the required timeframes. Interpret planners, inputting updates into software systems, providing tracking and regular updates to the status of the request through to work complete status in line with Service Level Agreement s(SLAs). Plan and dispatch all planned maintenance tasks to engineers based on the correct skills sets, geographical location and service delivery arrangements. Manage complex workload, re-planning/assigning tasks as outlined in the contract planners, with support from engineering supervisor. Inputting progress updates into the CRM system, providing tracking and regular updates to the status of the request through to work complete status in line with Service Level Agreement s(SLAs). Dispatching all reactive tasks to engineers or sub-contractors based on the correct skills sets, geographical location and service delivery arrangements. Track the daily work outstanding for engineers and sub-contractors using CRM system. Raise purchase requisition and/or purchase orders in line with agreed parameters. Collate accurate reports as required. Prioritise urgent jobs demand, reacting promptly to Health and Safety risks identified as part of job recording and prioritisation. Loading job completion certificates and entering time records against reactive, planned tasks and projects ensuring appropriate action is taken for further/quoted works. Managing quoted works process liaising with contract staff where required Escalate any complaints as required and support continuous improvement activity to reduce levels of customer complaints. Analysis of job history/running reports to avoid failures/financial penalties. Ad hoc administration duties. Complying with corporate health and safety, quality, environmental system requirements ensuring compliance with all legislation and BAM FM policy and procedures.

The Ideal Candidate Competencies

Understanding of the FM business. Motivated for progression An excellent telephone manner. Excellent time management skills. Understanding of service level agreements, service targets, objectives and key performance indicator development. Understanding of the maintenance industry Ability to work under pressure and meet tight deadlines. Working knowledge of MS Office including Excel and Outlook. Experience in using Elogbooks. GCSE's minimum Grade C in English and Maths.
Job Type: Full-time

Pay: 25,000.00-32,000.00 per year

Ability to commute/relocate:

Bishop's Stortford CM23 2LY: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person