Job Description

Workshop Controller/Aftersales Manager - Automotive | Independent Family-Run Dealership | Full-Time

Location:

Mansfield

Salary:

Competitive-44K OTE

Hours:

Full-time (Not your typical 9-6 job!)

We're an

independent, family-run car dealership

with a passion for delivering quality and service. Having recently opened our

indoor showroom

and holding

100+ cars in stock

, our business is growing rapidly--and we need a

Service Manager

to help us drive forward.

About the Role

This is a hands-on, fast-paced position where you'll take ownership of our service operations. You'll work closely with the

Sales Manager

to ensure our vehicles meet high preparation standards while coordinating with our own technician and

external contractors while

managing our

valeting/prep team

.

This is not a role for someone who wants to hide behind red tape. We want

initiative, decision-making, and energy.

? Key Responsibilities

Oversee vehicle prep and service delivery standards. Manage and communicate effectively with the valet and preparation team. Liaise with outside contractors to ensure work is completed on time and to budget. Resolve pre- and post-sale issues efficiently, keeping the customer experience front and center while keeping outgoing costs to a minimum. Communicate with warranty providers to ensure timely resolution of claims. Work closely with the Sales Manager to align service standards with sales expectations.
Who We're Looking For

Proven experience in an automotive service or preparation management role. Excellent organizational and communication skills. Confidence to manage customer expectations with a firm but fair approach. Ability to make independent decisions without the bureaucracy of a main dealer environment. Commitment, energy, and the drive to bring new ideas and improvements to the business.
What You'll Get

The opportunity to shape the service department of a growing business. Autonomy, flexibility, and support in a tight-knit family-run company. A fast-moving environment where your impact is visible every day.

Think you've got what it takes?

Apply now and bring your experience, ideas, and energy to our expanding team.

Job Type: Full-time

Pay: 36,000.00-44,000.00 per year

Benefits:

Company pension Employee discount Free parking On-site parking
Work Location: In person