Job Description

On The Wheel Superstore

in Southwick are looking for a Workshop Office Manager to join our team. Not only is this a lively and fun place to work but we also pride ourselves on employing people with a strong work ethic who want to excel in their role and become part of the family. This role requires a hands-on approach and a proactive, can-do attitude as it is a fast paced environment.

About the role

The Workshop Office Manager will be responsible for the day-to-day smooth running of the Workshop, Service & Parts depts. The role requires a team player with a positive attitude and the ability to manage a team & problem solve in a fast paced environment. This is a very varied hands on role that will involve day to day customer interactions, prioritising the daily work, managing a team and lots more. No 2 days are the same which is great for anyone with the right attitude and work ethic!

Duties:

Manage, plan & prioritise the daily work schedule for the Workshop/Service dept to optimise efficiency & productivity. Coordinate internal communications between Workshop/Service & Parts & Sales & Admin departments to ensure smooth day to day activities. Manage parts stock levels, records & parts & bikes storage areas. Streamline processes to reduce waste, maximise productivity and efficiency. Maintain safe working practices to ensure compliance with the working rules and standards of the business & H&S requirements. Deal with escalated service/workshop complaints & monitor customer feedback and implement improvements. Manage the team members & carry out necessary HR duties etc. Provide required reports/KPI's to senior management or directors.

Benefits of the role:

Standard Holiday Entitlement: starting at 22 days holiday plus bank holidays. After 2 years' service, you will receive 1 extra holiday day for every additional year (to a maximum of 28 days + bank holiday in total) Staff discount Free onsite parking Workplace Pension EAP Staff Events

Skills & Requirements:

Excellent organisational, time management and leadership skills. Strong communication skills, both written and verbal. Good initiative & problem-solving skills with the ability to work under pressure. Proactive approach and ability to make quick decisions . Excellent customer service skills
Full UK driving licence and motorcycle/motor industry knowledge an advantage.

Hours:

37hrs per week (Mon-Fri, Sat if required ). Hours are Mon-Thur- 9-5.30, Fri & Sat 9-5 with an hour for lunch.

Salary:

DOE

Job Type: Full-time

Pay: 35,000.00-40,000.00 per year

Benefits:

Company pension Employee discount Free parking
Experience:

Management: 3 years (required)
Work Location: In person

Reference ID: WOM0725