Job Description

Description

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Location: ABM London Gatwick Airport

Employment Type: Full-Time 42 hours per week, Permanent (Monday to Friday)

Salary: Competitive

Role Overview:

We are seeking a customer-focused and hands-on Workshop Foreman to lead the day-to-day operations of our service workshop. This role combines technical oversight with team coordination, ensuring high standards of service delivery and client satisfaction.


Key Responsibilities


Customer Service & Client Relations

Act as the primary point of contact for all customer service and workshop-related inquiries. Liaise with clients to provide timely updates, manage expectations, and resolve service-related issues.

Workshop Operations

Coordinate workshop loading in line with client requirements and operational capacity. Allocate tasks efficiently to engineers based on skill sets, availability, and job priority. Actively participate in technical tasks, providing hands-on support and leadership.

Compliance & Documentation

Implement and maintain the Truck File programme for accurate service documentation and regulatory compliance. Conduct regular quality checks on service records and completed work.

Cost Control

Monitor and manage parts expenditure to ensure cost-effective operations without compromising quality.

Health & Safety

Ensure all workshop activities comply with health and safety regulations and best practices.

Reporting & Administration

Complete all required reports accurately and on time. Fulfill any other reasonable work-related requests, including travel as necessary.

People Management


Manage staff leave to ensure adequate workshop coverage. Oversee disciplinary matters in line with company policy. Coach and mentor team leaders to meet service level agreements. Ensure absence management processes are followed and escalate issues when necessary. Monitor employee sign-on/off compliance. Conduct appraisals and assessments to optimize staff performance and retention. Maintain staff discipline and compliance with company and regulatory requirements. Ensure all paperwork complies with GDPR.

Health & Safety Responsibilities


Follow all Group and company policies and procedures. Report deficiencies in systems or equipment that may impact service delivery or safety. Use all work equipment and PPE properly. Report issues or training needs to your line manager or via the divisional incident reporting system.

Required Skills & Experience


Proven experience in a workshop or service management role, ideally within the automotive or commercial vehicle sector. Strong leadership skills with experience managing technical teams. Hands-on technical expertise in vehicle servicing and repairs. Proficient in service documentation systems (e.g., Truck File). Excellent communication skills with a customer-focused approach. Financial awareness for managing budgets and controlling costs. Relevant technical qualifications (e.g., City & Guilds NVQ Level 2 in Mechanical Commercial Vehicles or equivalent). Team-oriented mindset with strong interpersonal skills. PCV/HGV License - highly desirable. * Advanced diagnostic skills and knowledge of DVSA standards - desirable