Job Description

Role Summary

We are seeking an organized, experienced, and highly motivated

Workshop Controller

to lead and manage the day-to-day operations of our busy workshop. Working within a

small, dedicated team

of technicians, you will be the central point of control, ensuring maximum efficiency, high-quality workmanship, and excellent customer service delivery. This role requires a hands-on approach, strong technical understanding, and exceptional leadership and communication skills.

Key Responsibilitie

Workshop Operations & Efficiency

Scheduling and Work Allocation:

Plan, organize, and prioritize the daily workflow and work schedules for all workshop technicians, ensuring optimal utilization of time and resources.

Job Management:

Monitor the progress of all jobs (service, repair, maintenance) to ensure they are completed on time and to the required standard, escalating issues as necessary.

Quality Control:

Implement and oversee quality control checks on completed work before vehicle handover, minimizing rework and ensuring customer satisfaction.

Resource Management:

Manage the ordering, receipt, and allocation of parts and materials, ensuring stock levels are maintained efficiently.
Team Leadership & Management

Supervision:

Provide day-to-day leadership, guidance, and technical support to the workshop team.

Performance:

Monitor technician productivity and efficiency, implementing measures to improve output without compromising quality.

Training & Development:

Identify training needs for team members and support continuous professional development.

Communication:

Act as the primary technical liaison between the service reception/front office staff and the workshop team.
Technical & Compliance

Technical Support:

Assist technicians with complex diagnoses and challenging technical issues as needed.

Health & Safety:

Ensure the workshop operates in strict accordance with all company and legal

Health & Safety

procedures, maintaining a clean and organized work environment.

Compliance:

Oversee the correct use of diagnostic equipment, ensuring all paperwork, job cards, and documentation are completed accurately and promptly.
Essential Skills & Qualifications

Proven experience ([Insert Number] years) in a technical automotive role (e.g., Technician, Master Technician). Previous experience in a supervisory, team leader, or

Workshop Controller

position is highly desirable. Strong technical background and deep understanding of vehicle systems, repair procedures, and diagnostics. Exceptional organizational skills, with the ability to manage multiple tasks and prioritize effectively under pressure. Excellent communication skills, both written and verbal, for interacting with staff and management. Proficiency with workshop management software systems (e.g., dealer management systems/DMS). Valid driver's license.
What We Offer

Competitive salary based on experience. Opportunity to lead a dedicated,

small team

in a friendly working environment. Company fuel card Free MOT Bonus
Job Type: Full-time

Benefits:

Company pension Employee discount
Work Location: In person

Job Type: Full-time

Pay: 40,000.00-45,000.00 per year

Benefits:

Company pension Employee discount
Work Location: In person