Job Description

Young Parents & Young Persons Support Worker

24,730 per annum + benefits | Pathways, Bath | Permanent

Full Time | 37 hours per week

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Your Voice, Our Encouragement, Together We Strengthen Community Connection and Belonging.

We are looking for a compassionate and motivated individual to join our Supported Housing team, working directly with customers to help them achieve their goals and maintain safe, stable accommodation.


You will provide tailored, person-centred support through planned interventions, working closely with partner agencies and internal teams to meet a wide range of needs.


Supported by an experienced Team Leader, you will play a key role in empowering customers to build independence, manage their tenancies, and make positive, lasting changes in their lives.

What you'll be doing

Deliver person-centred support plans and risk assessments that help customers achieve their goals and sustain their accommodation. Complete sign-ups and inductions, ensuring customers understand their tenancy and support offer. Promote customer engagement, community involvement and meaningful participation in service development. Identify, report and respond to safeguarding concerns in line with policy and statutory guidance. Work in partnership with internal teams and external agencies to deliver coordinated, holistic support. Support rent management and budgeting skills, following arrears procedures and maintaining accurate records. Work alongside the Supported Housing Officer to address tenancy breaches, issue warnings where required, and support positive behaviour change. Promote equality, diversity and inclusion, and take responsibility for health and safety in line with organisational policies.
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What does success look like?

Get feedback from my customers, peers and my manager about my effectiveness in delivering my services, as well as how I deliver them. Demonstrate the improvements I have delivered with tangible results that show success. Demonstrate that Curo is fully compliant with legislative obligations. Successfully meet the KPIs and objectives agreed for myself and my team. Demonstrate my active participation in Curo company life. Use the Curo Quality Assurance measures to demonstrate my consistent delivery of our team processes.

What you'll get in return

Beyond a salary of 24,730 and the chance to make a difference every day, you'll get:

26 days annual leave per year (plus bank holidays), increasing to 29 days Your birthday off as an extra holiday Up to 10% matched pension contribution Hybrid working (3 days in office, 2 days at home) Flexible benefits which might include a Health Cash Plan Access to an Employee Assistance Programme for your wellbeing

More about you

A strong understanding of homelessness, vulnerability, and the challenges faced by people accessing supported housing services. Experience working with vulnerable customers, managing a caseload, and delivering support through multi-agency partnerships. Sound knowledge of safeguarding practice, social housing and tenure legislation, and professional boundaries. The ability to engage and motivate people from diverse and hard-to-reach groups, building effective, respectful relationships. Experience developing and reviewing support plans, risk and needs assessments, and monitoring outcomes to identify unmet needs. Awareness of training, employment and education pathways to support customer development and independence. Strong communication, record-keeping and IT skills, with confidence using Microsoft Office and information systems. A flexible, resilient team player able to work under pressure, meet deadlines, and deliver excellent customer service. A clear commitment to equality, diversity, confidentiality, and health and safety in line with organisational policies.

About Curo

We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide.


We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. We're committed to making our recruitment process accessible to everyone - if you need any adjustments to help you apply or interview, please contact our recruitment team at recruitment@curo-group.co.uk