Job Description

Job Role:

Service Leader

Area of Work:

Caldicot - Monmouthshire

Hourly rate:

13.21

Overtime:

Additional 1 per hour for hours worked over 174 per month

Contract -

Permanent

Hours of Work -

174 hours per month, equivalent to 40 hours per week. flexibility required between 8am and 11pm.

On-call duties as required to meet the needs of the organisation.

Organisation Overview:

We are a growing private childcare provider committed to offering high-quality care, support and education to children and young adults in a safe and nurturing environment. With a strong emphasis on child development, our organisation aims to provide exceptional care and support while adhering to industry regulations and best practices.

Safe Haven Group is committed to safeguarding and promoting the welfare of all service users who use our services and as such we expect all staff to share this commitment. Safeguarding is taken very seriously at Safe Haven Group and is at the forefront of everything we do. Successful candidates who are made an Offer of Employment will be required to complete relevant compliance & safeguarding checks.

It is a contractual requirement for all employees across the organisation to comply with the missions and values as set out below:

Our Mission:

Our mission is to deliver a supportive and empowering service which enables us to deliver high quality support, care, and education.

Our core values and principles promote accountability which enables us to stay focused on well-being, keeping people safe from harm and supporting them to achieve their full potential.

Our Values:

S

upportive: We provide caring, compassionate, and dedicated, support, care, and education to ensure people are safe and can thrive.

A

ccountable: We hold our support, care, and education services accountable to the highest standards of safeguarding, integrity, transparency, ethics, and regulatory standards.

F

ocused: We stay focused on understanding each person's uniqueness through a person-centred approach. We see the whole person to provide tailored support, care, and education for every individual's needs on what makes the biggest difference in their lives.

E

mpowering: We empower people by building trusting relationships that focus on their strengths, dignity, and potential. Through compassionate support, care, and education we encourage and strive to achieve positive outcomes that enable people to reach their full potential.

Job Summary:

The Service Leader role is a leadership position responsible for supporting the Registered Service Manager and Deputy RSM in managing the daily operations of the service and leading a team of support workers. The role involves participating in the recruitment, guidance, support, and supervision of staff working within the service, ensuring the welfare of young people, and maintaining a safe and supportive environment for young individuals facing various challenges. The role also entails ensuring the service works to company policy and procedure and regulation.

Key Responsibilities:

1. Supervision and Leadership:

Provide strong leadership to a team of support staff, including assisting with recruitment, training, coaching, and performance evaluations (supervisions and appraisals). Foster a positive and collaborative team atmosphere, promoting teamwork and professional development. Ensure staff adherence to policies, procedures, and ethical guidelines.

2. Young Person Support and Welfare:

Oversee the care and well-being of young people, including those facing challenges like struggling with independent living, mental health issues, or substance abuse. Conduct intake assessments, develop individualised support plans, and monitor young people progress. Monitor, address and evaluate critical incidents and provide crisis intervention as needed.

3. Operations Management:

Ensure homes are well-maintained, clean, and safe for young people and support staff. Coordinate daily operations, including staff scheduling, resources allocation, and inventory management. Collaborate with other departments and external agencies to maintain facility operations.

4. Case Management and Documentation:

Supervise and assist support staff in maintaining accurate and up-to-date resident records, including progress notes and reports. Monitor case management activities and ensure that support plans are effectively implemented. Prepare and submit required reports to management and funding agencies.

5. Advocacy:

Advocate on behalf of young people to access necessary services, benefits, and resources. Assist residents with legal matters when needed and maintain knowledge of legal procedures.

6. Staff Development:

Identify training needs and provide or facilitate training and professional development opportunities for staff. Conduct regular supervisions, performance evaluations and provide constructive feedback.

7. Community Engagement:

Build and maintain positive relationships with community organisations, government agencies, and other stakeholders. Represent the organisation at meetings, participate in networking events, and collaborate on community initiatives with community organisations.
As a Service Leader, you play a critical role in ensuring the well-being and success of both young people and staff. This leadership position requires strong organisational skills, the ability to handle complex situations, and a commitment to making a positive impact on the lives of young individuals facing adversity.

Qualification/Experience/Skills/Person Specification

:

A Level 3 diploma Health & Social Care or Residential Childcare desirable. A level 5 diploma Leadership & management or the ability to work towards. Significant experience working with young people, especially those facing challenges like homelessness, mental health issues, or substance abuse. Previous supervisory or team leadership experience in a similar setting. Strong interpersonal, communication, and conflict resolution skills. Knowledge of local resources and support services for young people. Familiarity with trauma-informed care principles. Ability to work independently and collaboratively. Empathy, patience, and a non-judgmental attitude.
In line with The Asylum and Immigration Act 2006, we will only accept applications from candidates who have the legal right to work in the UK.

Please note that if you are put forward for an interview you will be asked to provide information with regards to any criminal records background. Any candidate who is successful at interview and is provided with an Offer of Employment will be required to undergo a criminal background check to ensure our service meets safeguarding standards. Please note it is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group (i.e. adults at risk, children or both)

Equal Opportunity Employer

:

Safe Haven Support Care & Education Group is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds and experiences.

We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Job Types: Full-time, Permanent

Pay: 13.21 per hour

Experience:

Youth Support Work: 1 year (preferred) supervisory: 1 year (preferred)
Licence/Certification:

Driving Licence (required) Level 3 Health & Social Care or Residential Childcare (preferred)
Work Location: In person