2nd Line End User Computing Analyst

London, United Kingdom

Job Description


End User Technology Support / 2nd Line Analyst

A leading Investment management company is looking to hire an End User Technology Support Specialist.

You would be responsible for;

  • Respond and proactively address employees technology queries regarding computer systems, software programs and telecommunication devices
  • Perform ordering, installation and maintenance of physical computers, thin clients, virtual machines and related hardware and software. Install and support desktop IP telephony and telecommunications equipment.
  • Utilising existing IT management systems (ServiceNow, eRequest, Change Control etc.) to manage the delivery of services
Therefore, they are looking for candidates with the following skills and experience;
  • Strong understanding of IT service management practices and ITSM programs as well as the use of ServiceNow
  • Strong knowledge of Windows server, Windows 7 and 10 operating systems, Microsoft Active Directory and Active Roles Interface as well as Virtual Desktop Infrastructure
  • Excellent troubleshooting, technical/creative problem solving ability
End User Technology Support / 2nd Line Analyst

Harvey Nash

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Job Detail

  • Job Id
    JD2978591
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    London, United Kingdom
  • Education
    Not mentioned