Job Description

2nd Line IT support Engineer

Job description

Due to continued growth and expansion Sentinel Data Solutions are looking for a dynamic 2nd Line IT Support Engineer based in our offices in Ringwood, Hampshire.

We are looking for candidates with demonstrable Service Desk and end user support experience. We require candidates with advanced skills in networking, server support and wireless technologies. You will be working in small team of 1st Line and 2nd Line support engineers who report directly to the Sentinel Service Delivery Manager.

Roles and Responsibilities:

You will be responsible for providing remote and on-site support to customers for whom Sentinel are contracted to provide a range of outsourced IT solutions both on premise and cloud based. Sentinel's solutions cover a wide spectrum including, network and infrastructure, cyber security, connectivity, CCTV and security. In addition, Sentinel provides comprehensive and expert IT Consultancy and Project Management services.

Ideally you will have experience in a broad range of technologies, both on premise and cloud -based covering core services including:

- MS 365

- Active Directory and Azure AD

- MS Intune

- Firewalls & VPNs

- In-depth experience of working with Draytek and Unifi technology or equivalents

- Windows Server 2016-22

- RMM Systems such as Automate or Pulseway

- Printer and scanner technology and troubleshooting

- Cyber-security solutions such as Bitdefender or Webroot

- Cabling

Ideally you will have worked in a technical infrastructure role for over 3 years in a project driven environment and are looking for a pivotal and challenging role in a cloud first business.

This role is based in Ringwood but you will be required to attend sites as required to fulfil the workload.

The role will include the following:

Answering support line calls and logging support tickets. Providing telephone assistance with the aim of delivering a "first time fix". Supporting end users through identification, research and resolution of 2nd line support cases. Site visits to cover issue resolution, hardware installation and cabling. Provide advanced support in networking, infrastructure and Wi-Fi. Appropriately escalate cases when required. Update support case information on a regular basis. Update support, project and customer documentation where required. Assist with administrative duties where required.

Experience:

Excellent interpersonal skills An ability to communicate effectively at all levels within an organisation. Excellent time management skills with the ability to balance competing demands on their time. The ability to influence others, set expectations and plan and co-ordinate their own projects. Organised and self-motivated. A strong understanding of network technologies and the fundamentals of networking. Technical expertise in the full stack of Microsoft Technologies (Windows 10, InTune ,MDM, Active Directory, Azure, Security, MS365, Exchange etc) Networking and connectivity expertise covering Draytek (or similar), Firewalls, VPNs, Wireless access points, Unifi (or similar).

Personal Attributes

You will be team player, with a "can-do" attitude with a desire to progress their career in IT. Any formal certifications or qualifications (eg Microsoft) or Cisco would be desirable ITIL certification or exposure to ITIL best practices would be desirable. Some sales experience would be beneficial in this role

Salary and Benefits

Salary: 28,000.00-35,000.00 per year (Depending on Experience)

On-site parking

20 days holidays + Bank holidays

Holiday allowance rising with length of service.

Company Pension scheme

Company- wide Bonus Schemes

Career Path planning & Training Opportunities

Staff chill space with dart board, sofa, TV, games & refrigerator

Staff social events

Job Type: Full-time

Pay: 28,000.00-35,000.00 per year

Benefits:

Casual dress Company events Company pension On-site parking
Schedule:

Monday to Friday
Education:

A-Level or equivalent (preferred)
Experience:

Technical support: 3 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person