Job Description

Details

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Reference number

431093

Salary

24,421
GBP

Job grade

Administrative Assistant

Contract type

Permanent

Type of role

Administration / Corporate Support

Working pattern

Full-time

Number of jobs available

4

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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Cardiff, Merthyr Tydfil

About the job

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Job summary

To provide administrative support to a dedicated team within HIW


To provide administrative support, when called upon, across HIW.


This role provides vital administrative support to a dedicated team within Healthcare Inspectorate Wales (HIW), contributing directly to the delivery of our inspection and regulatory functions. You will play a key part in ensuring our processes run smoothly and efficiently, helping us uphold high standards in healthcare across Wales.

Job description

As part of a dynamic and supportive environment, you'll have the opportunity to work across different areas of HIW, gaining insight into our operations and developing a broad range of skills.


This is a varied and rewarding role, ideal for someone who is organised, proactive, and keen to make a meaningful contribution to public service.

Person specification

Post-specific tasks could include, but are not limited to:

Inspection Support: Assist Healthcare Inspectors with inspection logistics including sending letters, booking reviewers, arranging travel and accommodation, and coordinating pre-visit activities. Reviewer Coordination: Manage recruitment and engagement of Peer and Patient Experience Reviewers, including maintaining records, supporting campaigns, and organising training and induction sessions. Meeting and Event Administration: Provide secretariat support for team meetings, methodology updates, and training/workshop events--handling agendas, papers, minutes, and follow-up actions. Systems and Records Management: Maintain accurate databases and records on platforms such as iShare and Objective Connect; monitor the Methodology mailbox and update logs and surveys. Regulatory and Finance Liaison: Handle registration and regulation enquiries, coordinate IR(ME)R notifications, liaise with Finance to set up accounts and raise invoices, and conduct initial DBS checks. Methodology Team Support: Act as first point of contact for the Methodology team, support CRM and e-Inspections, monitor updates to guidance and legislation, and produce hard copy workbooks as needed. Process Administration: Provide administrative support for investigative site visits, concerns processes, Regulation 30/31, and escalation/enforcement cases. Common tasks


+ To keep the team's files and databases up to date
+ To assist in tasks such as booking venues and overnight accommodation, printing and collating papers, corresponding with internal & external stakeholders both verbally and electronically, taking notes, writing minutes and monitoring progress of actions
+ To undertake general administrative duties such as photocopying, filing, scanning and answering the telephone.
+ To undertake ad hoc tasks as and when required.
+ To uphold HIW's mission, purpose, role and values.

Behaviours

We'll assess you against these behaviours during the selection process:


Making Effective Decisions Communicating and Influencing Managing a Quality Service Delivering at Pace

Benefits

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Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an employer contribution of 28.97%

Things you need to know

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Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and Experience.
Welsh Government, like all other Government Departments use Success Profiles when we recruit. For each role we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job. It raises performance and improves diversity and inclusivity.


The selection process and stages are:

Number of Stages:

2 stage process

Stage 1 Application Form


Stage 2 Interview

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:


UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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This vacancy is part of the Great Place to Work for Veterans initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

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Job contact :

Name : Healthcare Inspectorate Wales Email : HIW@gov.wales
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Recruitment team

Email : Sharedservicehelpdesk@gov.wales

Further information

We recruit by merit on the basis of fair and open competition. Please see the Civil Service Commission's recruitment principles on the Commission's website.




If you feel your application has not been treated in accordance with these principles and wish to make a complaint please email complaints@gov.wales. Please ensure that you refer to the vacancy reference number.




If you are not satisfied with the response you receive from the Welsh Government, you can contact the Civil Service Commission: info@csc.gov.uk.