Job Description

Overview:

We have an exciting new opportunity for an Administrator to join our team.

Argent Partnership is a utility procurement and management consultancy leading the way in end-to-end service for a range of clients, specialising in the Property Management sector.

Our clients are appointed to manage every aspect of a site, from lift maintenance to managing budgets, cleaning and security to arranging the building insurance. It's a wide-ranging remit and requires them to engage with experts in a variety of areas. In addition, Argent Partnership is engaged to manage and procure the landlord and communal utilities - electricity, gas and water - for these sites.

This role is a supporting role to the Account Managers, who act as the key contacts for our Clients.

At Argent Partnership we specialise in taking away the time-consuming and admin-heavy area of utilities on behalf of our clients. This enables them to focus on delivering the correct service levels to the companies that they engage with.

Responsibilities:

Maintain client portfolio and to overall enhance the service we provide supporting the Account Manager. Raise any issues with processes to the Account Directors and the Account Manager. When the Account Manager is on leave/absent Liaising with clients and suppliers on portfolios. Daily - all emails must be read and actioned and followed up where necessary, including responding with timescales. Check post/emails for invoices to be validated through systems and meter reads to be recorded. Submitting any invoices received by post via email to systems if not already captured via the portals. Validating all invoices received from portals, email and mail, ensuring all details are recorded on the system. Invoices where the EAQ provided by the suppliers is consistently exceeded should be investigated and updated appropriately. Ensuring all Client information on systems is kept up to date and correct. Weekly check for every meter on the client portfolio for missing invoices and credit notes in line with your work schedule. If a contract is due to end within 5 months of the latest invoice notify the Account Manager. Ensure all client meters are upgraded to Smart Meters and receiving quarterly bills, and on portals. Each quarter collect, record, and submit meter reads to suppliers including chasing missing reads. The reads should be recorded on the Meter Read Spreadsheet and systems. Requesting and documenting all property management employees/contacts for each meter. Ensuring all accounts are kept up to date on any WIP/ Status Sheets. Filling in and submitting all relevant forms for suppliers. For example, VAT declarations and change of tenancy.

Attributes:

Excellent verbal and written communication skills.

The ability to effectively communicate with clients and suppliers.

Excellent time management.

Exceptional organisational skills.

High attention to detail.

Analytically driven.

Must be able to work under pressure and meet deadlines.

Maintain a positive attitude and provide exemplary customer/client service.

The ability to work independently and use their initiative to carry out any given tasks and problem solve.

Confident in using online systems and reporting.

A keen eye for detail.

Experience and qualification

Good working knowledge of Excel, Word and Outlook. IT literate Experience or qualification in administration and the utility industry is desirable but not essential. Full training will be given.
Reward incentives

Casual dress code. Holiday carry over up to 5 days. Monthly reward gift vouchers Free Gym membership - after probation passed.
PEASE NOTE - Successful candidates must have a referee on reference requests. It must be a person you have worked with in current or previous employment.

Job Types: Full-time, Permanent

Pay: 24,000.00-25,500.00 per year

Benefits:

Casual dress Company pension Free parking Gym membership On-site parking
Schedule:

Monday to Friday
Ability to commute/relocate:

Taunton TA1 5HX: reliably commute or plan to relocate before starting work (required)
Application question(s):

What does working mean to you?
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: ACCA/001